The Workday Managing Functional Consultant (HCM) will lead and manage a team of 2–4 direct reports, providing coaching, performance feedback, and professional development while ensuring resource allocation and workload prioritization across multiple projects. This role requires strong leadership skills to foster collaboration, drive engagement, and maintain high team performance in a fast-paced, client-focused environment.
In addition to management responsibilities, the Managing Functional Consultant will serve as a functional Subject Matter Expert (SME) in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results.
The Managing Functional Consultant will be a SME in at least three (3) functional areas within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3.5 or higher in interpersonal skills, as defined below.
Outside of regular department activities, you will be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company.
Consulting:
- Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc.
- Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality
- Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
Client Relationship Development:
- Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements
- Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
- Effectively manage, prioritize and escalate client issues as required
- Possess sound analytical problem-solving and documentation skills
- Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
- Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
- Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
- Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training
- Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
- Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
- Display practical experience gained on Workday implementation projects or Workday end user experience
- Proven ability of strong analytical mindset and usage of analytics and reporting tools (eg. pivot tables)
- Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
- Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
- Understand the importance of client satisfaction and apply it in the process of servicing the client
- Determine client needs
- Display strong consulting skills, handling customer expectations
Management:
- Provide oversight and direction to your team in accordance with the organization's policies and procedures. Ensure proper follow through of required policies and procedures
- Lead your team to success in their job responsibilities
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
Supervisory responsibilities:
Direct Reports: 2-4
Requirements:
- Bachelor's degree from four-year College or university
- 3-5 years related experience and/or training; or equivalent combination of education and experience
- Workday Environment Experience: 2-4 environments
- Years of Workday Experience: 2-4 years
- Implementation Experience: 1-3 years
- Work authorization/security clearance requirements: Must be authorized to work in the United States without sponsorship.
- Physical demands: Prolonged periods of sitting at a desk and working on a computer.
What we bring to the table:
Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-focused business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated.
- Competitive Base Salary & bonus
- Employer-paid medical, dental, and vision benefits
- 401k match
- Flexible work time
- Unlimited PTO and 12 floating holidays
- 100% remote
- Annual fixed stipend to purchase what you need for your remote set up
- $80 per pay period for cell and internet allowance
- Learning and development plan
Base Salary Range:
$140,000 - $165,000
Affirmative Action/EEO Statement: Syssero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, age, national origin, ancestry, citizenship status, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law or Syssero policy.
For Applicants in San Francisco Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For Applicants in Los Angeles Only: Syssero accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.