Posting Details
Posting Details
Job # 042941
Department Code 40801-7435
Department Residential Living
Job Title Administrative Assistant II
Location Syracuse, NY
Campus Syracuse, NY
Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range $21.58 - $22.18
Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S4
FLSA Status Non-exempt
Hours Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type Full-time
Unionized Position Code Not Applicable
Job Description
The Administrative Assistant II provides essential administrative support to Residential Living. Reporting to the Operations Specialist, this individual serves as a key resource in the coordination and administration of student employee hiring, payroll, and accountability processes. The Administrative Assistant II also supports the consistent implementation of department procedures by developing training materials, delivering training sessions, and creating operational resources for RL professional and student staff.
Additional responsibilities include managing department communications through the website as well as providing general administrative support for day-to-day operational needs. This position requires exceptional organizational skills, strong attention to detail, and the ability to manage multiple processes simultaneously while partnering effectively with Residential Living staff and offices across campus.
Education and Experience
- Minimum: Associate’s Degree Preferred. High School Diploma Required.
- 2-4 years of administrative experience working in an office environment, preferred.
Skills and Knowledge
- Demonstrated proficiency in Outlook and Microsoft Office, including Word, Excel, PowerPoint, and Teams. Ability to be taught and trained on software specific to the department and/or university (PeopleSoft, Star Rez, and Roompact).
- Demonstrated ability to engage interpersonally and collaboratively with individuals and groups at all levels within a large, diverse student-facing department.
- Demonstrated ability to adhere to university and departmental standards for attendance.
- Exceptional organizational skills and strong attention to detail.
- Ability to coordinate multiple processes at a time and maintain accurate and complete records.
- Ability to problem solve/ triage low to mid-level issues and concerns.
Responsibilities
Payroll and Student Employee Administrative Support:
- Review and approve weekly payroll for RL student employees and provide backup payroll input for professional staff.
- Conduct student employee work eligibility audit for federal work-study and employment eligibility in the United States and provide the weekly balance reports to Residence Hall Operation Coordinators (RHOCs).
- Ensure reporting lines and chartstrings are up to date and accurate.
- Balance and maintain accurate budget sheets for all RL residence hall casual wage accounts.
- Create and maintain main desk coverage maps to provide a weekly overview of main desk staffing and overall coverage.
- Review and approve hiring proposals for RL student employees.
- Prepare and submit all hiring and termination paperwork for all RL student employees.
- Prepare and manage all RL student employee files and maintain accurate records; maintain an accurate database of corrective action letters issued to student staff and monitor trends.
- Submit monthly corrective action reports to the Operations Specialist.
Process Support:
- Develop and maintain training materials, guides, and reference documents for RHOCs and student staff to support consistent implementation of department procedures.
- Coordinate and deliver training sessions for RHOCs on payroll processes, hiring procedures, desk operations, student staff evaluations, and other administrative functions.
- Create and update resource materials (manuals, checklists, schedules, job aids) for Health and Safety Inspections and general RL operational needs.
- Oversee submaster key sign-out and maintain the inventory for professional staff office and apartment keys.
- Maintain professional staff office and apartment inventories.
- Collaborate with Operations Specialist to identify gaps in staff knowledge or procedure implementation and develop materials to address them.
- Serve as one of RL’s liaisons with the Human Resources, Payroll, Student Experience Budget, and Student Employment offices.
- Work in close coordination with the Director for Residential Learning and Development to ensure all student staff hiring, accountability, and payroll processes align with department standards and university policy.
Recruitment and Selection Support:
- Provide department oversight of the Main Desk Assistant and Student Assistant application and interview process through the Handshake platform.
- Facilitate the Main Desk Assistant and Student Assistant recruitment and selection process and ensure processes are aligned with department and university processes.
- Coordinate and maintain records for the Main Desk Assistant selection processes for the academic year and summer.
- Assist with the Resident Advisor recruitment and selection administrative processes.
Residential Living Communications:
- Develop, update, and maintain department website content using WordPress.
- Coordinate and deploy communications activities, such as digital signage needs, designing flyers, videos, and newsletters, on behalf of Residential Living and in collaboration with SE Communications.
- Support Operations Specialist and RL Leadership with implementing the communications plan for the department.
Departmental Support:
- Manage department general email inquiries.
- Maintain RL listservs.
- Provide administrative support for room reservations and supply orders for the main desk and Waverly office.
- Utilize systems (Maxient, Roompact, StarRez) to track student concerns and support communication and operational processes.
- Perform other duties as assigned by the RL Operations Specialist or Leadership Team.
Professional Development:
- Serve on the Student Leader Selection Committee; Participate in other RL, divisional, or university committees as
- assigned. Participate in the formal and informal evaluation process.
- Attend Residential Living Learning and
- Development Sessions.
- Participate in informal and formal training sessions offered by Syracuse University and professional associations that guide and influence the department’s work (i.e., ACUHO-I, NEACUHO, ACPA)
Physical Requirements Not Applicable
Tools/Equipment Not Applicable
Application Instructions In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link https://sujobopps-sb.peopleadmin.com/postings/113820
Job Posting Date 07/27/2026
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants