Manager, Support Operations

Posting Details

Posting Details

Job # 043194

Department Code 23001-4030

Department CVPA - Dean's office

Job Title Manager, Support Operations

Location Syracuse, NY

Campus Syracuse, NY

Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range $63,200

Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Exempt

Hours Standard University business hours

8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Manages academic affairs operations and research administration functions for the VPA Office of Academic Affairs, serving as a primary point of coordination for faculty affairs processes, internal grant administration, and college-wide academic systems exercising independent judgement and decision-making authority across each domain and acting as a key point of continuity and accountability for the Office of Academic Affairs.

Education and Experience

• Bachelor ’s degree required. Minimum 2-4 years of experience in a college/university setting desirable.
• Broad knowledge of external research and sponsored programs funding.
• Ability to collaborate and participate with university faculty and staff.
• Strong organizational, time management and communication (oral and written) skills required

Skills and Knowledge

• Candidate should be organized, detail-oriented, and have strong communication skills.
• Computer facility and experience with MS tools required.
• Knowledge of Peoplesoft and Zoom/equivalent a plus

Responsibilities

• Provide administrative support to the associate deans in the VPA Office of Academic Affairs. Serves as the college’s lead administrator coordinator for promotion, tenure, and periodic review processes managing timelines, candidate portfolios, and external reviewer logistics across multiple concurrent review cycles. Exercises independent judgment in identifying procedural gaps, ensuring compliance with university policy, maintaining confidentiality of sensitive personnel materials. Serves as VPA’s primary liaison and subject-matter expert for the Faculty Portfolio System (FPS), managing faculty access, troubleshooting submissions, and ensuring accurate, timely documentation in support of academic review processes. ’ Manages logistical coordination Directs logistical, administrative operations for VPA faculty council, committee meetings, including agenda development, preparation, meeting facilitation, official minutes; serves as a key point of continuity for governance processes within OAA. Provides high-level administrative support Assists with operations of the OAA, handling sensitive matters with discretion and confidentiality in a fast-paced environment. ’ Coordinates event logistics, including space scheduling, catering, publicity in support of Academic Affairs initiatives.
• Work with Assoc Dean of Research to identify, disseminate intramural and extramural funding opportunities. Admin multiple internal faculty and student grant programs, exercising independent judgment in application review coordination, award processing. Utilize a broad knowledge of external research/sponsored programs funding to collaborate w faculty on the proper documentation for grant preparation, post-award grant execution. Serve as the primary liaison with budget staff to resolve issues and funding allocations, ensuring fiscal accountability across the college ‘s research portfolio. Support Work with the VPA’s Associate Dean of Research in developing leading design, execution of communication strategies to that increase the visibility research and creative activities for both faculty and students, in partnership in collaboration with VPA’s Office of Communication. Generate Owns the development and maintenance of the college ’s research funding reports, compile data, other relevant information to support research, creative activities, self-studies, advancement initiatives, strategic planning efforts. Work in tandem with the Assoc Dean of Research to leads planning and execution of workshops, training, symposia, other events to promote, support, research, creative activities.
• Serves as the primary administrator for the college ’s operational platforms (various operational platforms, including Infoready, Airtable, and related systems), overseeing configuration, troubleshooting, and effective utilization to support office and college-wide operations and other systems that further enhance office and college operations. ’ Oversees financial recordkeeping and expenditure compliance for the Office of Academic Affairs, including credit card reconciliation and reimbursement processing, ensuring alignment with university fiscal policy and audit readiness. ’ Administers recordkeeping for part-time faculty search and hiring processes, ensuring documentation is accurate, complete, and properly achieved in accordance with university requirements. ’ Support the implementation, maintenance, and effective utilization of administrative systems to enhance operational efficiency. Manage office resource and records infrastructure, including digital file systems, and procurement planning, to ensure uninterrupted operations for the Office of Academic Affairs. ’ Coordinate and participate in training opportunities related to administrative systems and office operations as appropriate.
• Other Duties as assigned

Physical Requirements Enter Physical Requirements or “Not Applicable”

Tools/Equipment Enter Tools/Equipment or “Not Applicable”

Application Instructions In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link https://www.sujobopps.com/postings/114964

Job Posting Date 10/29/2026

Application Deadline

Full Consideration By

Job Category Staff

Message to Applicants