DISTINGUISHING FEATURES OF THE CLASS
The work involves maintaining storeroom inventory and coordinating resident maintenance requests at an assigned Asset Management Project (AMP). The employee receives, stores, and issues maintenance supplies, maintains inventory records, and enters, routes, and tracks resident maintenance requests in a computerized work order system. The employee also provides administrative support to AMP staff by maintaining records, preparing routine reports, and following up on outstanding work orders and supply orders.
Full Salary $48,080 to $61,281 Hiring Range $48,080 to $55,610
Maintenance Services Coordinator is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam. After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required.
TYPICAL WORK ACTIVITIES
- Receives maintenance requests from residents, records the nature and location of the issue, and enters requests in a computerized work order system.
- Routes work orders to appropriate maintenance staff in accordance with established procedures and refers urgent requests to the appropriate supervisor or designated staff.
- Reviews outstanding work orders, follows up with maintenance staff on their status, and updates work order records based on information provided by staff.
- Responds to resident inquiries about maintenance requests, provides available status information, and refers unresolved concerns to appropriate staff.
- Communicates with maintenance staff by radio, telephone, or other designated means to relay service requests and related information.
- Receives, stores, and issues maintenance materials, supplies, and equipment and records items received and issued.
- Assists with unloading deliveries, checks items against purchase orders or invoices, and reports shortages, damage, or other discrepancies.
- Conducts periodic physical inventory counts, compares counts with inventory records, and reports discrepancies to the appropriate supervisor.
- Monitors stock levels, identifies items that need to be reordered, and follows up on outstanding supply orders.
- Maintains an orderly and secure storeroom and prepares supplies for issue as needed.
- Maintains work order, inventory, purchasing, and delivery records and prepares routine reports for AMP management.
- Provides related administrative support to AMP staff, including maintaining files, updating spreadsheets, and preparing routine correspondence.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS
- Good knowledge of storeroom procedures, including receiving, storing, issuing, and recording supplies.
- Good knowledge of inventory control and recordkeeping practices.
- Good knowledge of procedures for receiving, routing, and tracking maintenance or service requests.
- Working knowledge of common maintenance supplies, materials, and equipment.
- Good knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
- Ability to use computerized work order and inventory systems and maintain accurate records.
- Ability to compare inventory counts with records, identify discrepancies, and perform basic arithmetic calculations.
- Ability to organize records, prepare routine reports, and follow up on outstanding requests and orders.
- Ability to communicate clearly and courteously with residents, staff, and vendors.
- Ability to remain calm and follow established procedures when handling urgent maintenance requests.
- Physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS
One (1) year of work experience, or its part-time equivalent, in receiving, storing, issuing, or tracking supplies or inventory; receiving, routing, or tracking maintenance or service requests; or providing administrative support that includes maintaining inventory, purchasing, or work order records.
