Job Title: ServiceNow Subject Matter Expert (SME) Location: Alexandria, VA Security Clearance: Active SECRET DoD 8570 Compliance: IAT Level II Baseline Certification (e.g., Security+ CE) Required
Job Summary We are seeking an experienced ServiceNow SME to provide technical leadership, solution design, implementation, and support for the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow modules, platform architecture, IT Service Management (ITSM) processes, integrations, and best practices. The SME will collaborate with business stakeholders, technical teams, and leadership to deliver scalable and efficient ServiceNow solutions that align with organizational objectives.
Key Responsibilities
Platform Management
- Serve as the primary ServiceNow subject matter expert across the organization.
- Configure, customize, and maintain the ServiceNow platform.
- Ensure platform stability, performance, scalability, and security.
- Lead platform upgrades, patching, and release management activities.
- Monitor system health and troubleshoot complex technical issues.
Solution Design & Development
- Design and implement ServiceNow solutions based on business requirements.
- Develop workflows, business rules, client scripts, UI policies, Flow Designer workflows, and integrations.
- Create technical design documents and solution architecture artifacts.
- Review and optimize existing ServiceNow implementations.
ITSM & Business Process Automation
- Support and enhance ITSM processes including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- Drive process improvement initiatives and automation opportunities.
- Ensure alignment with ITIL best practices.
Integrations & Technical Leadership
- Design and implement integrations with third-party applications using:
- REST APIs
- SOAP Web Services
- MID Server
- IntegrationHub
- Guide development teams on ServiceNow development standards and best practices.
- Perform code reviews and mentor developers and administrators.
Required Qualifications
- Active Secret clearance.
- DoD 8570 Certification: Active IAT Level II baseline certification (e.g., Security+ CE, CCNA Security, CySA+)
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Experience
- 8+ years of overall IT experience.
- 6+ years of hands-on experience with ServiceNow platform administration and development.
- Experience implementing and supporting ServiceNow ITSM and related modules.
- Experience with ServiceNow platform upgrades and integrations.
- Strong understanding of ITIL framework.
Technical Skills
- ServiceNow Administration and Development
- ITSM, ITOM, ITAM, HRSD, CSM, or SecOps modules
- JavaScript, HTML, CSS
- ServiceNow Flow Designer
- IntegrationHub
- REST/SOAP APIs
- Service Catalog and Workflow Development
- CMDB and Discovery
- SLA Management
- Reporting and Performance Analytics
- Agile/Scrum methodologies
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundation Certification
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified Implementation Specialist (CIS) in ITSM, SPM, or Software Asset Management (SAM).
- Prior experience supporting the migration of legacy DoD systems to ServiceNow SaaS or secure cloud-hosted platforms.
- Experience with IntegrationHub, MID Servers, and REST/SOAP API development.
- Knowledge of platform automation and Robotic Process Automation (RPA) configurations.
About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs. Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify