Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Paid time off
- Training & development
Customer Service / Service Coordinator
Synairgy Mechanical Location: Wailuku, HI Job Type: Full-Time, W-2 Employment Pay: $18-25 per hour (Depending on experience)
About Synairgy Mechanical
Established in 1992, Synairgy Mechanical is a growing HVAC and indoor air quality company serving homeowners and businesses throughout Maui County. We provide installation, service, maintenance, and comfort solutions with a focus on quality work, clear communication, and dependable customer service.
We are looking for a friendly and organized Customer Service / Service Coordinator to help our customers and keep our daily service schedule running smoothly. This is an excellent opportunity for someone who enjoys helping people, staying organized, and working with a team. You'll be an important connection between our customers, field technicians, and Service Manager.
What You'll Do
- Answer and direct phone calls in a friendly, professional manner
- Respond to customer emails and service inquiries
- Schedule service appointments and maintain technician calendars
- Coordinate maintenance visits and keep maintenance schedules current
- Communicate appointment details and updates to customers and technicians
- Follow up on scheduled jobs to ensure completion or rescheduling
- Assist the Service Manager with estimates and customer follow-up
- Maintain purchase order information and accurate customer records
- Handle sensitive and confidential information with care
What We're Looking For
- Previous experience in customer service or an office support role
- A friendly, professional phone manner and a helpful attitude
- Clear verbal and written communication skills
- Strong organizational and time management abilities
- Attention to detail and accuracy
- Ability to manage multiple priorities during busy periods
- Proficiency with Microsoft Office and willingness to learn new software
- Dependability and consistent follow-through
- High school diploma or equivalent
Benefits
Synairgy Mechanical offers a strong benefits package, including:
- 100% paid health, dental, and vision insurance
- Paid time off
- 11 paid federal holidays
- Paid birthday
- Flexible schedule
- End-of-year bonuses
- 401(k) with company match
- Employee discounts on HVAC repairs, replacements, and installs
- Free HVAC maintenance on your home system
- Supportive, team-focused work environment
Why Join Synairgy Mechanical?
At Synairgy Mechanical, your work helps customers get the service they need and keeps our technicians prepared for the day ahead. You'll be part of a growing local company where teamwork, communication, and dependable customer service matter. If you enjoy connecting with people and keeping things running smoothly, we'd love to hear from you.
Synairgy Mechanical is an equal opportunity employer and encourages qualified candidates of all backgrounds and experiences to apply.
