This position is directly responsible for ensuring the success of our customers by enabling timely access to the required movies; promoting the availability of additional services, new technologies and content offerings; and establishing new relationships within the K-12 division of Swank Motion Pictures through routine communication and meetings with clients. In addition to the above, the Account Manager is responsible for contract renewals and for ensuring the accuracy of documentation relating to client contracts and client purchases. Therefore, this role requires the business skills needed for maintaining client relationships, strategic planning, communicating client issues to management and ensuring issues are resolved and documented. The overall objective of this position is the pursuit of excellence through an open partnership with internal and external customers. This is accomplished through understanding and achieving the best outcomes for the corporation through the understanding and cooperation with customers, other departments, and stakeholders to implement, maintain, and support the products and services sold by Swank Motion Pictures.
Detailed Responsibilities
- Developing and maintaining strong relationships with clients
- Accurately license all necessary movie content to client’s streaming platform
- Input a high volume of data into CRM on a daily basis
- Maintain a high level of accuracy through verifying information entered
- Continue to build perceived value in the Swank K-12 products with our clients
- Assisting and communicating with clients (via phone, emails and some in-person visits) regarding
- Swank K-12 programs and their usage
- Product pricing
- Movie orders and reminders
- Content publicity and promotional materials
- Movie selections and confirmations
- Contract renewals
- General inquiries regarding streaming platform access and features, along with K-12 licensing coverage and permitted use.
- Swank K-12 updates including new releases, web site, service announcements, etc.
- Manage discussions regarding cancellation and retention conversations, working with customers to identify solutions that support continued partnerships
- Maintaining urgency and thought leadership in client interactions and follow up
- Travel up to 10% to client sites and conferences as a means to
- Maintain existing business
- Build relationships with prospects and clients
- Conducting new contact orientations, including platform training and the coordination of additional resources to support customer success
- Train incoming Account Managers
- Tracking and maintaining accuracy of records pertaining to
- Current clients
- Contract renewals
- Maintain ongoing communication with Accounting regarding invoicing, contract details, and account-specific requirements.
- Notifying appropriate departments regarding updates needed for websites
- One to three years of demonstrated success in account management field
- A proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty
- Exhibit good communication skills including being a good listener and showing interest in what others have to say
- Demonstrate a high degree of commitment to the organization and be committed to professionalism in the workplace
- Possess good organizational skills and the ability to manage tasks in a high-volume, high stress environment
- Be flexible in meeting business needs within other Swank departments as necessary
- Proven data entry work experience
- Educational Requirements
- Bachelor’s Degree Required
We are pleased to offer:
- Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
- 401k plan with employer match
- Competitive paid time off: vacation, personal time, holidays and winter break
- Ability to work remotely 1 day per week
- This position is eligible for a hybrid work environment
- Company sponsored volunteer & community outreach opportunities
- Organizational growth potential through our company sponsored online learning platform
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!! Swank Motion Pictures is an Equal Opportunity Employer, and all qualified applicants will be considered for employment without regard to race, color, age, sex (including pregnancy), religion, sexual orientation, gender identity, genetic information, national origin, citizenship status, disability, veteran status, or any other characteristic protected by law.