Surry Community College

United States

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Surry Community College

Evening Library and Helpdesk Assistant (PT)

NC, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Posting Details

Classification Information

FLSA Exempt

Position Information

Position Title Evening Library and Helpdesk Assistant (PT)

Position Number PS4-LHD

Position Type Part Time

Leave Format Staff

Shift Day/Evening

Supervisor Title Director of Library Services

Location Main Campus (Dobson)

Job Description - Summary The Evening Library and Technology Assistant is responsible for the operation of the library during scheduled evening hours, usually 2-7 p.m., Monday-Thursday. Responsible for answering user inquiries about locating library materials, using databases, including reference questions via phone or e-mail. Responsible for maintaining an inviting learning environment as well as building security. Responsible for maintaining Technology Help Desk, including answering phone calls, emails, and tracking statistics for the Technology Services department.

Essential Duties and Responsibilities

Assist students, faculty, and community patrons in the use of library materials and databases, including phone inquiries.
Answer and respond to Technology Services Help Desk calls and emails.
Log and track statistics related to the Technology Services Help Desk and Library.
Assist users with basic Microsoft Office questions.
Maintain an appropriate learning environment, including monitoring of building security.
Use professional courtesy and respect to all Library users.
Responsible for R Building security, in consultation with the SCC Police officers.
Communicate issues/concerns with Director of Library Services and other staff.
Responsible for R Building closing procedures.
Other duties as assigned.

General Qualifications In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common correspondence and reports.
Ability to articulate professional responses to common inquiries and/or complaints from students, faculty, staff, or the public at-large.
Ability to write using proper grammar and punctuation.
Ability to effectively present information to management, students, faculty, staff, or the public at-large.

MATHEMATICAL SKILLS:

Ability to apply basic mathematical concepts such as those needed for the interpretation/creation of graphs and logical equations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Required Qualifications Associate’s degree or equivalent job experience.

Preferred Qualifications

Degree(s) in Library/Information Science, technology, instructional design, or related field.
Research and reference experience in an academic setting.
Experience answering technology questions in public service setting.

Certificates, Licenses, Registrations

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to talk or hear.

· The employee frequently is required to sit, stand & walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms.

· The employee is occasionally required to climb or balance; stoop, kneel, or crouch.

· The employee must occasionally lift and/or move up to 50 pounds.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low.

Position Budget Information

Posting Detail Information

Posting Number SFP987

Proposed Start Date 11/16/2026

Position End Date (if temporary)

Open Date 10/29/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicant For information about this position, please contact Maria Saldarriaga Osorio, Director of Library Services, at 336-386-3501 or osoriom@surry.edu.

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