The Town of Sunnyvale is seeking an experienced, customer-focused professional to join our team as a Sr. Customer Service Representative! If you’re a proactive problem-solver who thrives in a fast-paced environment, takes pride in accuracy, and enjoys making a meaningful difference in the community, we invite you to bring your experience and talents to Sunnyvale! Under the direct supervision of the Utility Billing Manager, the Sr. Customer Service Representative performs advanced clerical and technical duties related to utility billing operations. The position assists in overseeing billing processes for water, sewer, and solid waste services; ensures accuracy of customer accounts and usage data; and monitors payments and account activity. The role provides guidance to staff, supports billing cycle operations, and helps maintain accurate and timely utility billing records. Hiring Pay Rate: $21.00 - $23.65 hourly Full Pay Range: $20.10 - $27.20 hourly
Benefits at The Town of Sunnyvale Include:
- Health insurance, 100% paid for employee only coverage, 70% paid for dependent coverage
- Dental and Vision Insurance
- Town-Funded Health Reimbursement Account (HRA) - $1,500 annual contribution
- Texas Municipal Retirement System (TMRS) - 7% employee contribution matched 2:1 by the Town
- 457 and Roth retirement options
- Participation in Social Security
- Flexible Spending Account
- Long-Term Disability
- Paid Vacation and Sick Leave
- Eleven (11) paid holidays per year and one personal day
- Town-paid Basic Life Insurance of 2x annual salary, up to $100,000
- Optional Supplemental Life Insurance up to 3x annual salary
- Tuition Reimbursement
- Sunnyvale ISD enrollment for eligible children
Minimum Qualifications:
- High School Diploma or GED
- Three (3) years of progressively responsible experience in utility billing and/or customer service
- Valid Texas Driver's License