Job Title: Maintenance Technician Reports To: Property Manager FLSA Status: Non-Exempt
Property Maintenance Technician Position Summary The Property Maintenance Technician is responsible for maintaining the overall condition, functionality, safety, and appearance of an apartment community. Working under the direction of the Property Manager, this position performs routine maintenance, repairs, preventive maintenance, and apartment turnovers to ensure a well-maintained community and a positive living experience for residents. The Maintenance Technician is expected to respond to maintenance requests in a timely manner, identify and resolve maintenance concerns, and support the daily operations of the property. Essential Duties and Responsibilities
- Completes resident maintenance requests and work orders accurately, efficiently, and within established timelines.
- Communicates regularly with the Property Manager regarding maintenance concerns, work order progress, needed repairs, and property conditions.
- Performs general maintenance and repairs throughout the community, including basic plumbing, electrical, HVAC, carpentry, painting, appliance repairs, and other building systems, within the scope of training and applicable licensing requirements.
- Prepares vacant apartments for new residents by completing necessary repairs, painting, cleaning, and other maintenance tasks to ensure units are move-in ready within established timelines and quality standards.
- Conducts routine property inspections to identify maintenance needs, safety concerns, and opportunities for preventive maintenance.
- Performs scheduled preventive maintenance on building systems, equipment, appliances, and common areas to help minimize unexpected repairs and maintain property conditions.
- Maintains the cleanliness, safety, and overall appearance of the community, including grounds, common areas, building exteriors, and maintenance areas.
- Performs routine groundskeeping duties, including trash removal, debris cleanup, walkway maintenance, and snow and ice removal, as applicable.
- Troubleshoots maintenance issues, identifies appropriate solutions, and communicates repairs requiring specialized vendors or additional approval to the Property Manager.
- Assists with coordinating and overseeing outside vendors and contractors as directed by the Property Manager.
- Maintains an organized inventory of maintenance supplies, tools, and equipment and communicates purchasing needs to the Property Manager.
- Properly operates, maintains, and stores maintenance tools, equipment, and materials in accordance with company procedures and safety guidelines.
- Accurately documents completed work orders, maintenance activities, and relevant updates in the company's property management system.
- Responds to emergency maintenance situations and participates in an on-call rotation, including evenings, weekends, and holidays, as required.
- Follows all company policies, safety procedures, and applicable regulations, including proper handling of hazardous materials and safe work practices.
- Provides courteous, professional service to residents and coworkers while maintaining a respectful and positive community environment.
- Performs other duties as assigned.
Competencies
- Maintenance & Repair Skills: Demonstrates the ability to perform general property maintenance, identify repair needs, and complete maintenance tasks safely and effectively.
- Troubleshooting & Problem-Solving: Identifies the cause of maintenance issues, evaluates possible solutions, and takes appropriate action to resolve problems.
- Time Management & Organization: Prioritizes work orders, apartment turnovers, preventive maintenance, and daily responsibilities to meet established deadlines.
- Communication: Communicates clearly and professionally with residents, coworkers, vendors, and the Property Manager. Provides timely updates regarding maintenance needs and work progress.
- Customer Service: Demonstrates a commitment to resident satisfaction by responding to maintenance concerns promptly, respectfully, and professionally.
- Attention to Detail: Completes repairs and apartment turnovers with a focus on quality, safety, cleanliness, and overall property appearance.
- Safety Awareness: Follows established safety procedures, properly uses tools and equipment, and promptly reports unsafe conditions or potential hazards.
- Teamwork: Works cooperatively with the Property Manager, leasing staff, and other team members to support property operations and community goals.
- Professionalism: Demonstrates honesty, integrity, accountability, and respect in interactions with residents, coworkers, and vendors. Maintains a professional appearance and represents the company positively.
- Reliability & Attendance: Maintains consistent and dependable attendance, arrives prepared for scheduled shifts, and fulfills assigned responsibilities in a timely manner.
Education and/or Experience High School Diploma (or GED or High School Equivalence Certificate); 2-3 years of building maintenance experience preferred; or equivalent combination of education and experience. EPA Certification Preferred.
Physical Demands While performing the duties of this job, the individual is constantly moving about at the job site moving, building, and tearing down objects. They frequently move about and position themselves inside tight and cramped space. They occasionally operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer. They must be able to exchange accurate information with tenants and others in the office while interacting. The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.
Work Environment The individual will exposed to various different environments from indoors to outdoors depending on the job site. Individuals are exposed to warm and cold temperatures based on season. The individual will be exposed to loud machinery or equipment. Due to the risk of electrical hazards while installing or servicing, additional personal protective equipment and procedures may need to be followed. Individuals are required to wear personal protective equipment as situations dictate for various jobs and maintenance work being performed. Due to exposure of machinery and electrical currents, employees may be required to wear personal protective equipment. During warmer months, the required personal protective equipment may cause the employee to be very warm while working. The individual will be exposed to loud machinery or equipment. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobile Device Requirement Employees in this role are required to use their personal mobile device for work purposes. This includes, but is not limited to, responding to calls, texts, emails, and accessing approved work-related applications.
Benefits
- 401(k) & Matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance