JOB OVERVIEW
The Valet Attendant is responsible for delivering exceptional guest service while safely parking and retrieving guest vehicles in a fast-paced, full-service hotel environment. This role requires professionalism, efficiency, attention to detail, and the ability to multitask while maintaining the highest standards of safety and hospitality. Such a position serves as a key first and last point of contact for guests, ensuring a positive and memorable arrival and departure experience.
WHAT WE OFFER
- Pay rate: $22.50 per hour
- 401(k) with company matching
- Exclusive worldwide Hilton employee travel discount program
- ... and more
DUTIES AND RESPONSIBILITIES
- Greet all guests warmly and professionally upon arrival and departure
- Provide prompt and courteous valet service, including opening doors and assisting with luggage when needed
- Offer directions, hotel information, and local area recommendations
- Respond to guest inquiries and resolve concerns efficiently or escalate when appropriate
- Maintain a professional appearance and demeanor at all times
- Safely park and retrieve guest vehicles in accordance with hotel procedures
- Operate vehicles of various makes and models, including manual transmissions, luxury, and specialty vehicles
- Inspect vehicles for pre-existing damage and accurately document findings
- Secure keys and ensure proper key control procedures are followed
- Adhere to all traffic laws, safety policies, and risk management protocols
- Immediately report accidents, incidents, or unsafe conditions to management
- Maintain an organized valet stand and parking area
- Coordinate vehicle flow during high-volume periods, special events, and group arrivals/departures
- Assist with luggage handling and support Bell Services when needed
- Participate in shift briefings and maintain awareness of daily occupancy, VIP arrivals, and events
- Process valet tickets and handle payments accurately when applicable
- Communicate effectively with Front Desk, Bell Staff, Security, and Management
- Support hotel departments during peak periods to ensure seamless guest service
- Promote a positive team environment and uphold hotel service standards
- Perform other duties as assigned by Management
QUALIFICATIONS AND REQUIREMENTS
Education & Experience
- High school diploma or equivalent
- Valid driver’s license with a clean driving record
- Previous valet, hospitality, or customer service experience in a full-service hotel preferred
Required Skills/Abilities
- Ability to drive manual and automatic transmission vehicles
- Strong verbal communication and customer service skills
- Familiarity with luxury or high-end guest service standards
- Knowledge of local attractions, dining, and transportation options
- Schedule
Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.
- Physical, Mental, Environmental & Technical Demands
Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.
Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.