Overview
Position Summary
The Fleet Service Advisor serves as a primary point of contact between customers, service providers, and internal teams to ensure the timely and cost-effective maintenance and repair of fleet vehicles. This role is responsible for coordinating vehicle service needs, authorizing repairs within guidelines, and delivering a high level of customer service. The Fleet Service Advisor plays a critical role in maximizing vehicle uptime and supporting overall fleet operational efficiency.
Responsibilities
Key Responsibilities
- Coordinate and manage maintenance and repair activities for assigned fleet vehicles
- Serve as the main contact for customers and service vendors regarding vehicle service needs
- Review and authorize repair estimates in accordance with company policies and cost controls
- Monitor vehicle downtime and work proactively to reduce service delays
- Maintain accurate service records and documentation within fleet management systems
- Communicate repair status updates clearly and professionally to customers and internal stakeholders
- Ensure repairs comply with safety, warranty, and regulatory requirements
- Collaborate with internal operations, maintenance, and customer service teams to resolve service issues