Job Title: Good Day Cafe Manager
Supervises: Coffee Shop Employees, Job Coaches, and Volunteer’s
Location: Hamilton Square Plaza
Exempt Status: FuII time Exempt
Work Schedule: 40.0+ hours per week. The nature of this position requires extended work hours and early mornings, and weekends. Travel throughout the county and central region to agency special events, and other activities is also expected.
The GDC manager is responsible for leading all team members in the efficient and profitable operation of the coffee shop. Responsibilities include day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent, fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our mission.
Responsibilities:
- Ensures and is accountable for profitability of the store b)' growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Oversees all cash functions. Able to perform all POS duties, front and back house functions including opening and closing procedures, coordinating With the Fiscal Department as necessary.
- Maintain proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
Maintains a clean well-merchandised store, following visual presentation plans and standards.
Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
Identities staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on going training and development of current staff, including operating, customer service, and product knowledge.
- Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safely initiatives in coordination with Human Resources, Compliance, and SFI safety Committee.
- Complies With and performs assignments in accordance with SFl's safety, risk management, health, infectious control, and security; reports any concerns in these areas to assigned supervisor.
Abides by the expectations of the SFI Compliance Plan and will be sensitive to any situation that could lead this Supervisor or any employee to violate these expectations. Report any actual or suspected compliance issues to the SFI Compliance Officer, including self-reporting any of my own violations.
This position is a member of the SFI Management Team.
- Maintain an accurate time sheet and expense voucher and submit by deadline.
- Notify supervisor/maintenance/repair technician when the property/equipment is in need of repair or attention.
- Acts as a role model and promotes, communicates, and champions the mission. Builds morale and team spirit by fostering a positive work environment while encouraging team member input.
- Consistently monitors, coaches, evaluates, counsels, and encourages team members to meet agency standards including efficient and triendlY, superior service and cleanliness standards.
- Develops team members, establishes performance Objectives, measures performance, and ensures proper training including performance as a barista or shift supervisor.
- Ensures that all recipes, procedures, tasting standards, food and drink quality, and drink/food knowledge are of the highest quality and meet consistent standards.
Qualifications:
An Associate or Bachelors degree is required. 2 to 4 years of related experience in vocational training, job development, supervision or marketing/business is strongly preferred.
- Experience working in the industry. Professional Services industry is a plus.
- Exhibit confidence and effectiveness in both verbal and written communication. Ability to build relationships with all internal and external stakeholders.
EDUCATION
- An Associate or Bachelor's degree is required. 2 to 4 years of related experience in vocational training, job development, supervision or marketing/business is strongly preferred.
Experience working in the industry. Professional Services industry is a plus.
- Ability to use spreadsheets to organize, analyze and present actionable data. Ability to use basic project management tools like MS Project to document and track projects.
- Maintain SERV Safe training certification, required Code and Restaurant licenses, OVR, and ODP certifications/licenses; and maintain the records/documentation required.
PHYSICAL DEMAND
I . This position requires frequent standing and use of hands and arms, the ability to lift up to 30 lbs., and trequent bending and twisting.
- Ability to exert moderate Physical activity involved in food and coffee preparation, kitchen/bathroom clean up, stocking, and unloading supplies.
MENTAL AND VISUAL DEMAND
I . Ability to read, write and speak English, follow written and verbal instructions and use basic mathematics.
- Be able to write and/or print legibly.
- Ability to be mentally and visually alert at all times.
- Exhibit effective problem solving/decision making abilities.
- Ability to work independently.
- Ability to be attentive to details/well organized.
- Flexibility to take on new projects.
- Ability to coordinate simultaneous operations (i.e., supervises a client in a crisis Situation while following established policies and procedures).
- Ability to exercise manual coordination (i.e., operating kitchen equipment).
WORKING CONDITIONS
Works in a typical coffee shop setting in the State COIlege area With normal risks inherent in the performance of kitchen and customer service activities.
BLOOD BORNE PATHOGENS
The normal work routine involves no exposure to blood, b0dy fluids or tissue, but exposure or potential exposure due to the possibility ot a need to perform emergency first aid on an individual.
UNAVOIDABLE HAZARDS
Subject to hazards typically found in kitchen including, sharp utensils, hot liquids, spills, cleaning supplies, etc...
Occasionally subject to aggressive behavior from individuals and verbal disagreements with customers.
DISCLAIMER
This job description is not intended to list all of the duties to be performed by the incumbent. An incumbent who has a disability is expected to perform all of the essential functions of this job with or without reasonable accommodation. Essential functions are all those duties listed on this job description with the exception of those considered universal by the company. All job duties must be performed in accordance with established safety and health procedures.
You deserve to work somewhere that gives back to you! Devereux is proud to offer* ASCEND – the first career accelerator program *exclusively designed to give behavioral healthcare workers – the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes 100% of tuition covered (up to $700 reimbursed per credit for undergraduate and $900 per credit reimbursed for graduate) and student loan repayment, among other benefits!
Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse and will cooperate with the authorities to the fullest extent possible.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
