What We Do:
STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.
Who We Are:
Our People Are The Difference. At STG, we’re people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.
Summary:
The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries. The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.
What You'll Do:
- Communicating with customers, carriers, vendors, and other STG offices via phone/email
- Managing multiple email groups to ensure customer inquiries are being responded to in a timely manner
- Working in-conjunction with the leadership to ensure all team members are entering & updating the STG operating system for container visibility (CMS), data entry of customer’s documents, dispatching loads to our vendors and departing & arriving loads
- Assisting, along with all Transload team members, to respond to all customer inquiries and directing/escalating issues to leadership
- Interfacing with customers by phone and email frequently
- Communicate operational requirements to our warehouse staff and following all customer’s SOPs
- Assist Supervisor to train and mentor new team members
- Act as the Transload Supervisor’s right-hand person and being the lead go-to person in times when the Supervisor is not in the office or not available
What You'll Bring:
- High school diploma or equivalent
- Desire and ability to provide excellent customer service and lead by example
- Effective/professional communication skills
- Strong data entry skills required
- Ability to work overtime as needed
- Ability to work independently and as part of a team
- Must work well under pressure and recognize importance of meeting deadlines
- Ability to multi-task in high pressure situations and maintain focus and purpose
Compensation & Benefits Information:
- Compensation Range: $18.37 - $26.20
- Bonus Eligible
- A list of STG benefits can be found here: Welcome - STG Benefits Program 2026
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.
Work Environment:
The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.
