Service Coordinator I – Care Coordinator DMH REPORTS TO: Program Manager HOURS: 40/week CLASSIFICATION: Non-Exempt
SUMMARY:
The DMH Care Coordinator I is a member of the Department of Mental Health contracted programs which serve clients enrolled in AOT, FSP, OCS, CGF, and Housing Supportive Services Programs. Programs are both field based and project-based and provide rehabilitation, linkage, and case management services for adults experiencing psychiatric disabilities, homelessness, and co-occurring substance disorders. The Care Coordinator I will serve as the “Primary” assigned staff and will be responsible for ensuring care provision across a multitude of life areas.
Benefits and What We Offer:
- Opportunities for growth and professional development.
- Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
- Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
- 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.
DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned (this section can be edited to fit the position).
Program Administration Support
- Support the Treatment Plan as established by the Service Coordinator II and client. Work with a multi-disciplinary team to support client’s established goals.
- Assess and report to the team and clinically qualified staff, any changes in client’s level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care in a location agreeable to the client, field preferred. If the client is experiencing homelessness, stable housing will be a primary goal.
- Assure access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment, community rehabilitation and socialization programs, drug/alcohol services, socialization activities.
- Provide transportation and accompany the client when necessary, using personal or team vehicles or public transportation to teach independent living skills.
- Actively outreach clients on caseload who have not been in contact and ensure engagement in services.
- Provide both ongoing support and crisis intervention under the supervision of the Program Manager and/or Lead SCII/SCIII to address symptoms as defined in the assessment and on treatment plan, to improve level of functioning, to support mental health management and to promote self-sufficiency
- Complete all non-clinical DMH chart paperwork and maintain documentation according to MediCAL standards of practice in Electronic Health Record – Welligent within proscribed timeframes as outlined in SUOS documentation policy.
Documentation and Data Collection
- In coordination with the Program Manager and Director of QM, implement and follow Quality Assurance guidelines to meet MediCal Standards and protocols.
- Track, prompt and maintain timely completion of all necessary chart paperwork to maintain compliance.
- Complete all yearly financial paperwork as it becomes due.
- Complete OMAs and other DMH related outcomes as they become due.
- Complete all non-clinical DMH documentation according to Medi-Cal standards of practice in Electronic Health Record – Welligent within proscribed timeframes as outlined in SUOS documentation policy.
- Meet weekly, monthly, and quarterly billing quota as presented by Program Manager.
SKILLS:
- Possesses ability to work both independently and as a member of a multi-disciplinary team. Must have working knowledge of Housing First, Harm Reduction,
- Trauma Informed Care, Motivational Interviewing, Mental Health Recovery principles and Crisis De-escalation.
- Must have strong organizational skills, interpersonal and intervention skills. Accuracy in charting of required documentation.
- Ability to meet DMH billing quotas on a regular basis. Able to engage and work effectively with individuals experiencing homelessness and mental illness.
QUALIFICATIONS (Education & Experience):
- Candidate must possess at least 2 years case management experience with individuals who have experienced homelessness and have been diagnosed with a mental illness.
- Experience with all aspects of case management including systems navigation with public entities such as DPSS, SSA, EDD etc. - housing and shelter referrals, substance use services, education and employment resources.
- Candidate must possess at least 1 year of completing DMH paperwork with a proven track record of meeting billing quotas.
- Valid California driver’s license and insurance required. Computer fluency with Windows applications necessary.
SUPPLEMENTAL INFORMATION:
Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required. Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
Step Up Core Values
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community. WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community. VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community. RESPECT – We believe in promoting interactions that are non-judgmental and transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community. COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant. Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER