STChealth is looking for a strong individual to fill the position of Data Exchange Coordinator. In this position, you will be working to connect health care providers, pharmacies and clinics to STChealth's Provider Access Network - the nation's leading immunization intelligence network. Your work will enable a variety of clients to easily connect to immunization registries across all 50 states, and you will play a key role in building intelligent solutions for a healthier future - for you, your family and for communities all around the world.
Responsibilities:
· Facilitate the electronic data exchange between public and private client electronic health record (EHR) systems to state immunization information systems (IIS) · Manage client relationships during the onboarding process, including running periodic client calls and addressing support questions via email and phone · Configuring interfaces for new Pharmacy and Healthcare locations · Initial data quality testing and validation of vaccine messaging. · Maintain detailed documentation of processes. · Establish and maintain strong relationships with state IIS staff. · Contribute to client education. · Provide high level customer service. · Address questions and concerns from clients and provide frequent updates · Troubleshoot and resolve interface connectivity/technical issues. · Work closely with the Data Network Integration Analysts to ensure client satisfaction and process efficiency. · Utilize and create documents/deliverables necessary for providing exceptional services and ensuring clear communication.
Required Skills, Experience and Knowledge:
· Experience working in a team-oriented environment. · Ability to show initiative and utilize critical thinking skills to make important decisions · Ability to manage multiple clients and projects/tasks simultaneously. · Commitment to excellent customer service. · Ability to collaborate with an engaged priority driven team. · Minimum typing speed of 50 WPM with excellent spelling and grammar · Excellent written and spoken English language communication skills · Meets and maintains HIPAA regulations regarding Protected Health Information · Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency.
What we offer:
- Plenty of opportunities to grow your career
- Comprehensive medical, dental, and vision benefits
- 3 weeks of vacation plus 5 personal days to recharge
- Employee stock ownership and RRSP program
- A chance to give back through community involvement
- Flexible work arrangements to suit your lifestyle