Stateside Brands is a rapidly growing spirits company dedicated to producing premium-quality beverages– Surfside Iced Teas and Lemonades, Stateside Sodas, Super Lyte Sports Drinks, and Stateside Vodka. With a focus on innovation and quality, we take pride in our diverse portfolio of products that reflect our commitment to excellence.
Job Summary As the Customer Experience Specialist at Stateside Brands, you will play a crucial role in ensuring our customers receive prompt and effective support. You will be responsible for responding to customer feedback and concerns within 24 hours, tracking the progress of resolutions, and following up to ensure customer satisfaction. Additionally, you will escalate complex issues to the appropriate department for further investigation and resolution.
Key Responsibilities
- Respond to incoming customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
- Investigate and resolve customer complaints and concerns, ensuring timely and satisfactory resolution.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Maintain detailed records of customer inquiries, complaints, and feedback, and analyze data to identify trends and report overall statistics to management regularly.
- Collaborate with internal teams to address recurring issues and implement proactive solutions.
Required Qualifications:
- Bachelor's degree in Communications, Public Relations, Business Administration, Marketing, or a related field.
- 2+ years of experience in a customer-facing role, preferably handling customer service, care, or success.
- Proven track record of delighting customers and exceeding their expectations.
- Excellent communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Advanced proficiency in Microsoft Office and Google Workspace
- Experience working in the consumer goods industry.
- Military experience is a plus.
Compensation
- Estimated Base Salary Range: $40,000-$60,000 USD.
- Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, and qualifications.
- The salary range refers to base salary only and is not inclusive of the total compensation package.
Stateside Brands is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law. Stateside Brands is also a military-friendly company and values military community talent, including veterans, National Guard and Reserve members, and military spouses.
