At State Bank Financial, our Teller associates are the face of the bank - and the heart of the customer experience. We’re seeking a warm, dependable individual who enjoys working with people and delivering service with accuracy, professionalism, and care. As a Teller you’ll build relationships, support customers with their everyday banking needs, and represent a team that values respect, community, and excellence. This position requires the selected candidate to work varying 20 hours between 8 a.m. and 5:30 p.m. Monday-Friday with a Saturday rotation.
Position Summary The Teller presents as the image of the bank and puts a human face on the products and services the bank sells. Maintains a professional and welcoming attitude by providing an exceptional level of service in all customer interactions in an efficient professional, and accurate manner. Maintains and balances a cash drawer and/or vault daily. Identifies the needs of customers when interacting with them and informs them of Bank products and services that meet their needs or refers them to the appropriate associate. Understands and completes job responsibilities in accordance with federal and state compliance regulations and Bank policies and procedures. Essential Job Functions Teller I / II / III
- Engage State Bank Financial clients by welcoming them with a warm friendly smile, pleasant demeanor, using the client’s name, whenever possible, and thanking them for doing business with State Bank Financial according to our Culture of CARE.
- Functions as the bank's primary contact with the public. Provide exceptional customer service in an efficient, professional, and accurate manner to encourage satisfaction with service. This may include processing a variety of transactions including but not limited to checking, savings, loan, credit card transactions, money orders, cashier’s checks, etc.
- Maintains and balances cash drawer and/or vault cash levels daily according to established Bank policies and procedures.
- Recognizes additional customer needs by actively listening to information presented and recommends appropriate products or services or refers customers to appropriate associate for additional assistance.
- Knows and strictly follows all security and internal control procedures. Notifies supervisor immediately of any suspicious activity or questionable transactions.
- Performs assigned duties such as the verification and shipment of currency, processing transactions received by mail, distributing night depository bags, and evaluating large currency reports.
- Knows and strictly follows all security, compliance, regulatory, internal control procedures, policies, and laws. Notifies supervisor immediately of any suspicious activity or questionable transactions.
- Maintains cash counting equipment as needed.
- Perform other duties as assigned.
Teller II / III-Performs all functions of Teller I as well as:
- Audits reports and compliance regulations including but not limited to Regulation CC, D, DD, E, Privacy, BSA and NACHA rules.
- Processes NSF checks according to established Bank procedures; proofreads, posts, and balances general ledger; generates and balances stop payments for checking accounts, non- posts; proofreads reports to ensure accuracy and for dual control purposes.
- Communicates with customers and associates both verbally and in writing regarding account balances, debits, and credits. Initiates changes to customer accounts and bank accounting records for all corrections identified.
- Researches adjustments and constructs history of accounts as needed; processes and work daily reports.
- May train new and present Retail associates. Explains policies and procedures and participates in discussions to adopt new or revised teller methods and/or materials.
- May serve as a vault teller which includes but is not limited to: counts, sorts, and bundles currency; verifies large coin and currency deposits, assembles change orders, and balances the Vault, TCR and coin machine; plans and estimates teller operation cash requirements and needs of correspondent banks and credit unions; orders sufficient coin and currency to support estimated activity; verifies, ships, and receives coin and currency to Federal Reserve; buys money from and sells money to client service rep; balance and load ATM.
Teller III-Performs all functions of Teller I / II as well as:
- Responsible for new customer acquisition and managing an existing customer portfolio to ensure branch growth by utilizing sales skills, identifying prospects, follow through on all leads and actively increases the number of products/services used by customers.
- Interviews customers for new accounts and consumer loans by obtaining biographical data to determine the appropriate product/service. Prepares documentation to ensure accounts are processed properly and comply with state and federal regulations.
- Must possess or have the ability to be bonded to obtain Notary certification and NMLS certification. Software/Technology Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet/intranet, and other bank specific software. Utilizes a variety of office equipment including computer printer, calculator, scanner/copier/fax, and multi-line telephone. Education and Experience Customer service experience required.
Teller I: High school diploma or equivalent or in good academic standing in high school required. Teller II / III: qualifications above, plus coursework in or degree in business and/or finance preferred. Other Skills and Abilities
- Ability to deal effectively with time pressures and stress that can change hourly depending on level of activity; and ability to multi-task and prioritize requests.
- Ability to maintain the integrity of highly confidential customer and Bank information.
- Possess effective problem-solving skills.
- Possess proven planning and organizational skills.
- Possess basic mathematical skills.
- Possess strong computer skills; technical ability to input and retrieve computerized information. Competencies
- Respect & Community according to our Culture of CARE: a. Establishes and maintains respectful and cooperative working relationships. b. Demonstrates respect for individuals in all forms of communication. c. Supports team and bank goals and objectives. d. Demonstrates respect for a positive, diverse work environment and bank community. e. Handles interpersonal conflicts constructively.
- Customer Service: Works well with customers, promotes a positive image of the Bank, strives to solve issues raised by customers.
- Job Knowledge: a. Understand job requirements and responsibilities. b. Demonstrates ability to perform necessary tasks and procedures. c. Keeps informed on up-to-date job methods, skills, and techniques.
- Sales Skills: Understands marketplace, works to meet prospect/customer needs, effective closing technique.
- Decision Making: Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
Culture of CARE Communication: Shares information, expresses ideas so they are understood, listens actively to information presented by others, keeps all parties informed Associate Experience: Associate regularly treats co-associates with Respect and Integrity, is a Champion of excellence in their work, and has an attitude of Humility (RICH). Recognition & Development: Seeks new challenges and increased responsibility, seeks and participates in learning and development opportunities, recognizes co-associates for their contributions. Customer Experience: We gain insights into our customer needs by identifying opportunities; build and/or deliver solutions that meet or exceed customer expectations; establish and maintain customer relationship. Working Conditions Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout the work shift. Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.