Are you the person everyone turns to when the show must go on? Join Starkey as our Audio Visual Production Specialist and lead the technology behind training summits, executive meetings, webinars, and large-scale events. You'll drive flawless productions, mentor team members, and help shape the future of our AV capabilities.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:
https://www.youtube.com/watch?v=GjhRQ7qzlI0
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry’s first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
JOB SUMMARY DESCRIPTION
This position serves as a senior technical expert responsible for planning, coordinating, and executing high-quality audio, video, and production support for training summits, meetings, special events, and virtual productions in Starkey's theater, studio, and training room facilities. The role provides advanced technical expertise, recommends technology enhancements, maintains production equipment, and leads troubleshooting efforts to ensure reliable, state-of-the-art production capabilities and exceptional experiences. As a senior member of the team, this position also provides technical leadership, mentoring, and day-to-day work guidance to other Audio Visual Production team members, helping establish priorities, share best practices, and ensure consistent service delivery.
JOB RESPONSIBILITIES/RESULTS
Lead and execute audio/visual production and technical support for trainings, meetings, special events, webinars, studio productions, and other large-scale Starkey events.
- Serve as the senior technical resource for the planning, coordination, and execution of live, virtual, and hybrid events.
- Collaborate with leadership, meeting owners, and stakeholders to understand event requirements, recommend technical solutions, and ensure successful execution.
- Plan, coordinate, and execute rehearsals, dry runs, and technical testing, including validating participant connectivity and compatibility with meeting technology.
- Provide technical direction during events, including breakout sessions, participant management, presentation asset management, and system audio routing.
- Configure, operate, maintain, and troubleshoot production equipment, including lighting, cameras, sound systems, and production software.
- Evaluate emerging technologies and recommend improvements to enhance production capabilities, reliability, and the overall user experience.
- Develop and share AV guidelines, best practices, and training resources to help employees effectively utilize meeting and conferencing technologies.
Provide technical leadership, mentoring, and day-to-day work guidance to Audio Visual Production team members.
- Serve as a technical subject matter expert and resource for team members, providing guidance on complex production requirements, technical challenges, and troubleshooting.
- Help coordinate daily work activities, establish priorities, and distribute assignments to ensure production commitments and service expectations are met.
- Provide hands-on mentoring, coaching, and knowledge sharing to strengthen team capabilities and technical proficiency.
- Support team members in resolving escalated technical issues and identifying effective solutions.
- Promote consistency in production standards, operational procedures, and technical best practices.
- Identify opportunities for process improvements and recommend resources, training, or technology enhancements to leadership.
- Provide input to leadership on team capabilities, workload, and operational needs without direct responsibility for formal employee performance management.
Serve as a senior technical advisor to leadership and stakeholders to ensure high-quality production capabilities and conferencing equipment performance.
- Assess existing AV systems, equipment, and services to ensure they meet business requirements and production standards.
- Monitor system performance, reliability, and service quality, identifying opportunities to improve operational effectiveness.
- Research industry trends and emerging technologies and provide recommendations for equipment upgrades, system enhancements, and future investments.
- Partner with internal teams, vendors, and external production resources to troubleshoot issues and implement technical solutions.
- Support the development and maintenance of technical documentation, equipment standards, and operating procedures.
- Recommend improvements to workflows, processes, and service delivery to support evolving business needs.
- Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
- Education
- College-level coursework in Communication Arts, Digital Media, Audio/Visual Production, or a related technical field.
- Bachelor’s degree preferred
- Relevant technical certifications or equivalent practical experience preferred.
- Experience
- 5+ years of progressively responsible audio/video production experience, including live and virtual event production.
- Experience supporting complex, high-visibility corporate meetings, conferences, and special events.
- Demonstrated advanced technical expertise in AV production systems, equipment, and troubleshooting.
- Experience providing technical guidance, mentoring, or training to other team members preferred.
- Experience in an enterprise or corporate event production environment preferred.
Knowledge / Technical Requirements
- Advanced knowledge of audio/visual production technologies, systems, and equipment.
- Strong proficiency with control room AV hardware and software.
- Advanced knowledge of auditorium, theater, and studio production equipment, including cameras, microphones, lighting, audio systems, and related technologies.
- Strong knowledge of conference room equipment, including video projection, displays, audio systems, and integrated controls.
- Proficiency with virtual meeting and broadcast platforms, including Webex, Microsoft Teams, Microsoft Stream, and online streaming platforms.
- Experience with event audio and video recording, editing, and post-production.
- Strong knowledge of computer hardware, software, PowerPoint, and presentation graphics.
- Ability to diagnose and resolve complex technical issues across multiple AV systems and platforms.
- Knowledge of emerging AV technologies and industry best practices.
Competencies, Skills & Abilities
- Advanced technical expertise and strong problem-solving capabilities in AV production and technology.
- Ability to serve as a trusted technical advisor and provide recommendations to leadership and stakeholders.
- Demonstrated ability to mentor, coach, and provide day-to-day technical guidance to team members.
- Ability to coordinate work activities, prioritize assignments, and support team effectiveness without formal supervisory authority.
- Strong organizational and project coordination skills, with the ability to manage multiple competing priorities.
- Excellent customer service and relationship management skills.
- Strong written and verbal communication skills, including the ability to translate complex technical concepts into understandable language.
- Ability to work independently, exercise sound judgment, and take ownership of complex technical challenges.
- Strong collaboration skills and the ability to influence others through technical expertise and professional credibility.
- Ability to work effectively under pressure, adapt to changing requirements, and resolve issues quickly during live events.
- Creative mindset with a focus on continuous improvement and delivering high-quality production experiences.
- Ability to remain patient, flexible, and solutions-focused when addressing technical challenges with diverse users.
- Commitment to maintaining current technical knowledge through ongoing professional development, training, and certifications.
- Ability to lift 50+ pounds.
- Flexibility to work extended hours, evenings, or weekends as required for meetings and special events.
WORK CONTEXT
Working Conditions
- Standard office conditions
- Ability to lift 50+ pounds
Equipment Operation
- Standard office equipment
- Network AV equipment
Salary and Other Compensation:
The annual salary for this position is between $75,460 - $99,750 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
