NON-CERTIFIED POSITION
POSITION: IT Technician Full-time (40 hours per week) LOCATION: Districtwide
REQUIREMENTS:
- High school diploma or equivalent.
- Genuine interest in technology and a strong willingness to learn new technical skills.
- Positive attitude, strong work ethic, and a commitment to providing excellent customer service.
- Good communication, organizational, and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Basic familiarity with computers, Chromebooks, and common software applications preferred.
- Previous experience in technical support, customer service, or an educational environment preferred.
RESPONSIBILITIES:
- Provides technical support to students, teachers, administrators, and staff throughout the district.
- Responds to, documents, and resolves technology support requests using the district's help desk ticketing system.
- Troubleshoots computer hardware, software, printers, user accounts, and basic network connectivity issues.
- Installs, configures, maintains, and repairs district-owned computers, Chromebooks, iPads, and other technology equipment.
- Assists with the setup, maintenance, and troubleshooting of classroom technology, including interactive displays, projectors, document cameras, and audiovisual equipment.
- Provides technical assistance with district-supported educational applications, Google Workspace, and other software platforms.
- Assists with routine user account support, including password resets, account access, and login issues.
- Prepares, deploys, collects, and maintains student and staff technology devices throughout the school year.
- Performs basic hardware repairs and coordinates warranty repairs or equipment replacements as needed.
- Maintains accurate technology inventory records, including device assignments, equipment locations, and repair histories.
- Assists with software installations, updates, and device management using district-approved tools and procedures.
- Troubleshoots basic wired and wireless network connectivity issues and escalates complex problems to appropriate IT personnel.
- Assists with technology setup and support for state testing, school events, meetings, and presentations.
- Supports district technology projects, equipment replacements, classroom moves, and summer technology preparations.
- Provides timely and courteous technical assistance to minimize disruptions to classroom instruction and district operations.
- Documents troubleshooting procedures, completed repairs, and technical solutions for future reference.
- Identifies and promptly reports suspected cybersecurity incidents, phishing attempts, and potential security concerns.
- Follows district cybersecurity procedures and protects the confidentiality of student, staff, and district information.
- Collaborates with other IT department personnel and escalates complex technical issues when appropriate.
- Demonstrates initiative, adaptability, and a willingness to learn new technologies and improve technical skills.
- Maintains a positive, patient, professional, and service-oriented attitude when interacting with students, staff, and administrators.
- Follows all Board of Education policies and district technology procedures.
- Performs other related duties as assigned by the administrator(s).