Now hiring for a Sales and Operations Manager
Location: Monroe, LA
Salary: $45,000.00 – $70,000.00 per year
Schedule: Monday-Friday, 8:00 am-5:00 pm
We are seeking an experienced, organized, and results-driven Sales and Operations Manager to oversee daily office operations, support sales efforts, manage customer relationships, and ensure the overall efficiency and success of a busy office.
This position combines office management, sales support, business development, customer service, and employee supervision. The ideal candidate will be a hands-on leader who can manage multiple priorities, keep daily operations running smoothly, and identify opportunities to improve productivity and increase revenue.
Key Responsibilities
Office Operations Management
- Oversee daily office operations, ensuring efficiency, organization, and productivity.
- Manage office workflows, administrative processes, scheduling, and daily business activities.
- Supervise and provide guidance to office personnel, sales representatives, and administrative staff.
- Develop and implement procedures to improve office efficiency and customer service.
- Monitor office expenses, supplies, equipment, and operational needs.
- Assist with budgeting, expense tracking, financial reporting, and cost control.
- Resolve day-to-day operational issues and ensure timely completion of tasks.
- Maintain accurate records, reports, and business documentation.
- Ensure compliance with company policies, procedures, and applicable regulations.
- Coordinate communication between management, employees, customers, and vendors.
Sales Support & Business Development
- Support daily sales activities and assist with achieving office sales and revenue goals.
- Identify new business opportunities and develop relationships with prospective customers.
- Maintain and strengthen relationships with existing customers to encourage repeat business.
- Assist with sales presentations, proposals, quotes, and customer follow-up.
- Monitor sales activity, customer accounts, and business development opportunities.
- Work closely with sales personnel to ensure customer needs are met.
- Help develop strategies to increase sales, improve customer retention, and grow the business.
- Assist with resolving customer concerns and maintaining a high level of customer satisfaction.
- Track sales performance and provide updates to management.
Employee Supervision & Hiring
- Supervise, train, and support office employees to ensure daily responsibilities are completed efficiently.
- Assist with recruiting, interviewing, hiring, and onboarding new employees as needed.
- Establish clear expectations and provide ongoing coaching and feedback.
- Coordinate employee schedules, attendance, and office coverage.
- Address employee concerns and assist with performance-related matters.
- Promote a positive, professional, and team-oriented work environment.
- Identify opportunities for employee training and development.
Financial & Administrative Responsibilities
- Assist with preparing and monitoring office budgets and operating expenses.
- Review invoices, purchase orders, expense reports, and financial documentation.
- Support accounts payable, accounts receivable, billing, and collections as needed.
- Monitor office revenue, expenses, and overall financial performance.
- Prepare reports, spreadsheets, and other documentation for management.
- Maintain organized financial and administrative records.
- Identify opportunities to reduce expenses and improve operational efficiency.
Customer & Vendor Relations
- Serve as a primary point of contact for customers, vendors, and business partners.
- Build and maintain positive relationships with existing and prospective customers.
- Handle customer inquiries, concerns, and service-related issues professionally.
- Coordinate with vendors regarding purchases, services, and office needs.
- Ensure customer expectations are met through timely communication and follow-up.
- Represent the company professionally in all customer and business interactions.
Qualifications
- Previous experience in office management, business operations, sales support, or administrative leadership.
- Strong organizational, multitasking, and time-management skills.
- Experience supervising employees and coordinating daily office activities.
- Understanding of sales processes, customer relationship management, and business development.
- Experience with budgeting, expense tracking, invoicing, and financial reporting preferred.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Experience with CRM systems, accounting software, or business management systems preferred.
- Ability to work independently, prioritize responsibilities, and make sound decisions.
- Strong attention to detail and commitment to customer service.