Now hiring for a Customer Service Representative
Location: Santa Ana, CA
$23.00 – $33.00 per hour
You Listen, You Fix, You Make People Feel Heard. That’s Gold
Responsibilities:
- Do inbound and outbound calls and assist customers with questions, orders, and issues
- Handle emails and live chats with a helpful, can-do attitude
- Troubleshoot problems and find fast, friendly solutions
- Document all customer interactions clearly and accurately in the system
- Stay up to date on product knowledge, services, and system updates
- Escalate complex issues to supervisors when needed
- Follow up on customer concerns to ensure satisfaction
- Meet daily performance goals for call volume, resolution time, and quality
- Collaborate with teammates to keep things running smoothly
- Represent the company with professionalism and positivity - every time
Requirements:
- High school diploma or GED required
- Previous customer service or call center experience is a plus
- Clear communication skills - both spoken and written
- Patience, empathy, and a calm presence under pressure
- Tech-savvy: able to navigate computer systems and multitask
- Reliable, punctual, and ready to show up for your team
- Great listening skills and a solution-first mindset
- Able to work in a fast-paced, team-driven environment
- A positive attitude and a desire to help people - every single day
“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” - Staffmark, CSR West Chester, OH
Still searching “customer service jobs near me”? Look no further. Our clients are always on the hunt for friendly, fast-thinking pros - like you.
What’s in It for You:
- Fair Weekly pay you can count on
- Medical, dental, and vision coverage
- Optional 401(k) - because your future matters
- Referral bonuses - share the opportunity, earn extra cash
- Great people
This Role’s a Match If You:
- Love talking to people and finding the right fix
- Bring a helpful, upbeat vibe to every conversation
- Can juggle tasks like a customer service ninja
- Stay cool when things get hectic
- Learn fast and don’t shy away from new systems
If this sounds like you, apply today - we’re ready when you are!