Now hiring for a Customer Service Representative
Location: New Iberia, LA
Pay Rate: $15.00 per hour
Schedule: 8AM – 5PM, Monday – Friday
Like Helping People? We’ve Got a Job for You.
Looking for Customer Service Representative jobs in New Iberia where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Job Duties
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to up-sell and cross-sell
- Answer and manage incoming calls and emails
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Record, organize, and file customer interactions and profile/account changes
- Able to address returns and shipping tracking numbers
Education Requirements
- High school diploma or GED required.
- Additional customer service, business, or office training is beneficial.
Experience Requirements
- Strong verbal and written communication skills.
- Ability to provide professional, courteous, and solution-focused customer service.
- Experience using computers, business software, and data entry systems.
- Excellent organizational skills with the ability to manage multiple priorities.
- Commitment to professionalism, accuracy, and customer satisfaction.
Preferred Qualifications
- Previous customer service, call center, retail, office support, or administrative experience is preferred.
- Experience working with CRM software, order processing systems, or customer databases is beneficial.
- Bilingual communication skills may be considered an asset depending on the position.
- Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.
Physical Capabilities
- Ability to remain seated or stand for extended periods while assisting customers.
- Frequent use of computers, telephones, and standard office equipment.
- Ability to communicate clearly with customers, coworkers, and business partners.
- Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life Insurance and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” - Staffmark, CSR Associate
Don’t just answer calls. Answer opportunity. Apply now.