Archived listing. The details below describe a past opening.
Now hiring for a Customer Service Representative
Location: Upland, CA
Pay Rate: $20.00 – $26.00 per hour
Monday – Thursday | 7:00 AM – 6:00 PM
Customer Happiness Specialist (Yes, It’s a Real Job!)
Looking for Customer Service Representative jobs in Upland where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Education Requirements
- High school diploma or GED required.
- Additional coursework in business administration, customer service, accounting, or a related field preferred.
- Basic proficiency with Microsoft Office and computerized customer account systems.
- Ability to learn municipal policies, utility billing procedures, and cash handling practices.
Experience Requirements
- 1 to 2 years customer service in a city or county environment.
- Experience handling customer inquiries, account issues, and payment transactions.
- Strong verbal and written communication skills with the ability to interact professionally with diverse customers.
- Ability to manage multiple tasks and provide accurate information in a fast-paced environment.
- Experience maintaining confidential records and handling sensitive customer information.
Preferred Qualifications
- Experience with utility billing, collections, licensing programs, or municipal government services.
- Knowledge of customer account management and cash receipting procedures.
- Strong conflict-resolution and problem-solving skills.
- Ability to handle difficult customer situations with professionalism and empathy.
- Experience working with billing software, databases, and customer relationship management systems.
Physical Capabilities
- Ability to sit, stand, and work at a customer service counter for extended periods.
- Frequently use computers, telephones, and office equipment throughout the workday.
- Ability to communicate clearly in person, by phone, and through written correspondence.
- Capable of performing repetitive data entry and administrative tasks with accuracy.
Job Duties
- Provide exceptional customer service to residents, businesses, and the public by phone and in person.
- Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
- Process payments, maintain cash receipts, and balance transactions accurately.
- Assist customers with account inquiries, service requests, and payment-related concerns.
- Handle delinquent utility account issues and explain collection procedures and payment options.
- Issue and process business licenses, permits, and other city-related fees and applications.
- Maintain accurate customer records and update account information in city databases.
- Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
- Support daily administrative operations and maintain a high level of customer satisfaction.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also.” –Staffmark, Customer Service Rep
Your voice is your superpower. Put it to work - Apply today.