Archived listing. The details below describe a past opening.
Now hiring for a Call Center Associate
Location: Bloomington, MN
Pay Rate: $20.00 – $21.00 per hour
Schedule: 8am-4pm or 9am-5pm
Keep Calm and Lead the Call Center Chaos
“I enjoy working with Staffmark; they help keep you in the loop regarding new job openings. They are very friendly and professional. They do their best to ensure their employees are treated fairly and kindly.” - Staffmark Call Center Associate
Ready to lead? Apply now and let’s go!
You’ve done the calls. Now it’s time to lead the team. Now hiring a Call Center Associate to bring energy, skill, and leadership to our call center, guiding a crew that keeps customers happy and business moving.
This role is responsible for
- Recruiting and generating participants for client market research projects with the utmost integrity and professionalism.
- Screen participants, follow up on leads and conduct research to identify potential participants including targeted web search in specific databases.
- Achieve set metrics such as recruiting and participation goals, number of calls, and other pertinent metrics.
- Able to work in an environment that is both repetitive and ever changing.
- Must possess a professional, polished, and assertive business communication style. You should also feel comfortable conversing with all levels of an organization.
Responsibilities
- Recruit, manage projects and understand a sense of urgency and production balance with excellent customer service, quality, and professionalism.
- Ensure that data collected is reliable and valid; that the work performed falls within the framework of the project’s schedule of work.
- Being able to assist in varying data entry tasks including label making, screener entry, and report population if recruiting is light for a period of time.
Requirements:
- A high school diploma or GED (college classes are a bonus).
- 1+ year in a call center, plus experience leading or supervising a team.
- The communication skills to coach, motivate, and keep people on track.
- A cool head under pressure and the problem-solving skills to back it up.
- Tech confidence with Microsoft Office, CRMs, and dialers.
- The ability to juggle priorities and stay sharp in a fast-paced setting.
- An eye for details and a drive to deliver quality work.
- The dependability to show up, set the tone, and lead by example
Desired Skills
- Time management, project follow up and follow through, overcome objections and closing strategies.
- Follows procedures and policy.
- Ability to build rapport with gatekeepers and potential participants.
- Positive and enthusiastic self-starter and team player
- Data tracking as you go – able to type 45+ words per minute.
- Past telemarketing experience demonstrating the ability to organize yourself and make the required call volume consistently each day.
- Must be self-motivated and goal orientated.
- Strong interpersonal communication skills with a confident and outgoing personality
- Ability to work in a fast paced, people intensive work environment.
- Process multiple projects simultaneously
Benefits:
- Good weekly paychecks you can count on
- Health, Dental, Vision + Life Insurance
- Optional 401(k) savings plan
- A company that’s got your back