Now hiring for a Call Center Associate
Location: Columbus, OH
Pay Rate: $20.33 per hour
Schedule: 8:00 AM – 4:30 PM | Monday – Friday
Got People Skills? Turn Them Into Paychecks
Looking for Call Center Associate jobs in Columbus where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
Requirements
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service or call center experience is a plus.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic computer skills and familiarity with office software
Job Duties
- Respond to incoming calls and emails from residents, landlords, and applicants.
- Provide accurate information about housing programs, eligibility, and application processes.
- Assist with troubleshooting issues related to housing applications or accounts.
- Record and update customer interactions in the database.
- Maintain confidentiality and adhere to all privacy regulations.
- Collaborate with team members to resolve complex inquiries.
Preferred Qualifications
- Previous customer service, call center, retail, office support, or administrative experience is preferred.
- Experience working with CRM software, order processing systems, or customer databases is beneficial.
- Bilingual communication skills may be considered an asset depending on the position.
- Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Call Center Associate.
Physical Capabilities
- Ability to remain seated or stand for extended periods while assisting customers.
- Frequent use of computers, telephones, and standard office equipment.
- Ability to communicate clearly with customers, coworkers, and business partners.
- Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life Insurance and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” - Staffmark, CSR Associate
Don’t just answer calls. Answer opportunity. Apply now.
What You Will Do
As a Call Center Associate you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.
The Call Center Associate provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.
Successful Call Center Associate professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.
This profession is well suited for individuals who enjoy helping customers and supporting organizational success.