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Added 8 days ago
Registered Nurse - Emergency Department (Night shift)
St. Peters Health
Helena, MT
Added 13 days ago
Clinic LPN - Ortho
St. Peters Health
Helena, MT
Added 13 days ago
Medical Assistant - Ortho Clinic
St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
Data Engineer II - IT AI and Data Technology
St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
Added 13 days ago
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St. Peters Health
Helena, MT
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Helena, MT
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St. Peters Health

End User Technical Support Analyst

Helena, MT, United States

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Job details

Posting language: English
Posted: Sep 17, 2026

Original job description

This position provides professional technical support to facility departments, external offices, and agencies by diagnosing and resolving hardware, software, network, and peripheral equipment issues. Manages Help Desk incidents and service requests from initial intake through resolution, including accurate documentation, prioritization, escalation, and closure within the ticketing system. Responsibilities include remote troubleshooting, software installation and upgrades, computer and mobile device support, network and printer troubleshooting, routine equipment maintenance, and providing technical guidance to end users. Requires strong analytical, communication, organizational, and customer service skills, with the ability to effectively manage multiple technical issues in a timely manner.

KNOWLEDGE/EXPERIENCE: Education and training on data communications systems (experience preferred). Base understanding of how communications systems interact with data systems. Must be able to troubleshoot PC's, printers and switch system problems using online tools focused on remote diagnosis and resolution. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with hospital personnel and customers, including listening, written and verbal skills. Physical strength, agility, and endurance necessary for job performance such as moving and maintaining equipment.

EDUCATION: High School diploma or GED preferred. Technical training/work experience is preferred. Two years progressive experience with personal computers is preferred.

LICENSE/CERTIFICATION/REGISTRY: None.

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More about this job

Skills

Technical support
Troubleshooting
Equipment maintenance
Customer service
Troubleshoot
Interpersonal skills

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