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Job Summary:
Provide support for day-to-day operations of branch including opening and closing of the office and for backup coverage for Branch Manager, teller and member service area. Assist with training and technical support for Specialists, MSRs and tellers. Assistant Manager acts as a role model for other team members in the branch. Build and maintain strong member relationships through the use of excellent member service and selling skills. Must maintain the flexibility to adjust work hours due to unforeseen problems and absences. Has a thorough knowledge of all services offered by the credit union. Exercises discretion and independent judgment with respect to matters of significance. Essential Functions and Additional Responsibilities
Responsible for opening and closing office in compliance with established safety/security procedures.
- Has the authority to enforce disciplinary action in absence of the Branch Manager.
- Proficient in all facets of member services and teller functions. (See Member Service Representative and Teller job descriptions).
- Maintains highest standards in compliance of all regulator requirements set forth of credit Union operations.
- Responsible for maintaining the quality and completion of daily tasks, duties, and work.
- Assist members and team members in a professional manner, effective and efficient in answering questions, problem solving and determining the needs of our members. Capable and effective in handling difficult members and complex situations.
- Completion of daily tasks which includes:
- Process all reports that are required by the Accounting department.
- Assist in daily/monthly scheduling of team members
- Balance vault cash and teller drawers.
- Order vault cash from bank and sells cash to bank
- Ability to audit teller cash drawers.
- Use proper General Ledger accounts.
- Assist Manager in teller cash drawer audits.
- Verify large currency transaction reports submitted by tellers.
- Assist tellers if they do not balance.
- Achieve personal, branch, and corporate goals while ensuring service is being provided by entire team according to credit union standards and expectations.
- Oversee maintenance and general upkeep of the building externally and internally including office equipment and branch operational needs.
- Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility. Also, maintains highest standard in compliance of all regulatory requirements set forth of credit union operations.
- Other assigned special projects, miscellaneous assignments, functions or duties as deemed necessary by the Branch Manager or AVP of Branch Operations
Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below: Accountable
- Reliable: ready to work at scheduled times
- DWYSYWD: do what you say you will do
- Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
- Resourceful: run it like you own it (use CU resources wisely)
- Avoiding actions that warrant a write-up
Compliant
- Adhere to all Credit Union policies and procedures
- Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.
Teammate
- Supportive: help your co-workers succeed
- Cooperative: work together, not in isolation (together, everyone achieves more)
- Golden Rule: treat others the way you want to be treated
- Attitude: help create a friendly and positive atmosphere wherever you are
- Having no negative internal survey reports
Qualifications:
- High School diploma or equivalent business experience.
- One-year credit union experience or other supervisory experience preferably in a financial institution as well as Lending experience
- Must have congenial attitude and amiable interpersonal relationship skills so as to effectively deal with members and management of the branch.
- High degree of accuracy in handling cash and member transactions.
- Must have basic reasoning and problem solving skills and must maintain a neat, professional appearance
- Member service oriented in attitude and performance.
- The employee must have valid driver’s license and have his or her own personal transportation.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipt and envelopes up to 30 pounds. The employee is also required to lift, carry, reach above shoulders, stoop, pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.