SYSTEM TECHNICIAN III
INFORMATION SYSTEMS
SALARY: $66,177.65 BENEFITS: This is a full-time, 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs. PURPOSE: The purpose of this position is to install, maintain and support the County Enterprise Network; provide direct user support and resolve software, hardware, data and network issues; and perform special project tasks. The work is performed under the supervision of the Technical Services Manager or the Network Services Manager.
RESPONSIBILITIES:
? Configures and installs network equipment, telephones, computers, printers, and peripherals. ? Configures and installs software. ? Creates and maintains user profiles. ? Assists with network maintenance, troubleshooting, cable management, statistical reports, and the installation of software upgrades and patches. ? Provides training and technical guidance to other technical service personnel as required, maintains a high level of customer satisfaction. ? Participates in network projects at the task level. ? Troubleshoots and resolves user and computer issues. Assists with remote user support ? Configures System Center and debugs advanced issues with SCCM. ? Maintains accurate hardware and software inventory ? Works on-call as needed in a regular rotation with the other technicians on the team ? Monitors master consoles that monitor the performance of systems and network hardware ? Manages the print server and VPN Utility. ? Takes calls and resolves them as necessary; creates incidents or problems for escalation in incident management (or IT service management) system. ? Serves as team lead for day-to-day technical support operations ? Participates in and leads some projects ? Acts as Tier 3 support within the Technical Services division for county technology and troubleshooting ? Advanced camera application management. ? Ability to design and troubleshoot images. ? Ability to design back-up schedules and create and troubleshoot backup scripts. ? Designs, plans, and implements group policies for an enterprise environment. ? Provides assistance with applications as required. ? Directs users to appropriate help for Information Systems problems ? Provides Tier 2 and Tier 3 Level Help Desk support as required. ? Performs other duties as assigned.
REQUIREMENTS:
Education ? Associate Degree Experience ? Minimum three (3) years' experience in the Information Technology field ? Experience in workstation support is required. ? Experience performing computer repair and maintenance. ? Experience with diagnostic software and working on a Help Desk is desired. Knowledge, skills, and abilities ? Requires a good understanding of the use and technical operation of computers and tablets ? Requires knowledge and experience with Internet browsers, email applications, Microsoft Windows, Word, Excel, and other Office products ? Requires experience with wide area networks and local area networks ? Desire experience with diagnostic software and working on a Help Desk ? Desire experience in telephony, security services, and backup procedures ? Desire experience with generating and analyzing Help Desk metrics ? Requires excellent written and verbal communication skills ? Requires scripting skills ? Requires demonstrated soft skills