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Added 29 mins ago
Hotel Laundry Attendant
Sree Hotels
Charlotte, NC
Must have strong interpersonal skills to engage and interact with associates and guests
Added 29 mins ago
Hotel Front Desk Associate
Sree Hotels
Charlotte, NC
Added 29 mins ago
Hotel Breakfast Attendant
Sree Hotels
Charlotte, NC
Ability to get to work on time as scheduled and work the early morning shift (breakfast area must be set up by 6 AM daily) · Must have strong interpersonal skills to engage and interact with associates and guests
Added 58 mins ago
Housekeeping Room Attendant
Sree Hotels
Charlotte, NC
Added 58 mins ago
Hotel Houseperson
Sree Hotels
Charlotte, NC
Added 1 day ago
Hotel Housekeeping Inspector
Sree Hotels
Cincinnati, OH
Added 1 day ago
Maintenance Engineer
Sree Hotels
Cincinnati, OH
Must have the ability to complete required safety classes that pertain to specific job duties
Added 1 day ago
Hotel Front Desk Associate
Sree Hotels
Cincinnati, OH
Added 1 day ago
Hotel Laundry Attendant
Sree Hotels
Cincinnati, OH
Must have strong interpersonal skills to engage and interact with associates and guests
Added 1 day ago
Hotel Houseperson
Sree Hotels
Cincinnati, OH
Added 1 day ago
Hotel Banquet Lead/Captain
Sree Hotels
Cincinnati, OH
Must possess a professional attitude and behavior · Must possess working knowledge of food preparation and presentation
Added 1 day ago
Hotel Housekeeping Attendant
Sree Hotels
Cincinnati, OH
Added 1 day ago
Hotel Breakfast Attendant
Sree Hotels
Cincinnati, OH
Ability to get to work on time as scheduled and work the early morning shift (breakfast area must be set up by 6 AM daily) · Must have strong interpersonal skills to engage and interact with associates and guests
Added 3 days ago
Front Desk Supervisor
Sree Hotels
Columbia, SC
Added 3 days ago
Hotel Sales & Events Coordinator
Sree Hotels
Charlotte, NC
Added 5 days ago
Hotel Front Desk Associate
Sree Hotels
Durham, NC
Added 6 days ago
Hotel Housekeeping Attendant
Sree Hotels
Charlotte, NC
Added 6 days ago
Maintenance Technician
Sree Hotels
Charlotte, NC
Must have the ability to complete required safety classes that pertain to specific job duties
Added 6 days ago
Hotel Banquet Cook
Sree Hotels
Charlotte, NC
Added 6 days ago
Hotel Breakfast Cook
Sree Hotels
Charlotte, NC
Ability to get to work on time as scheduled and work the early morning shift (breakfast area must be set up by 6 AM daily) · Must have strong interpersonal skills to engage and interact with associates and guests
Added 6 days ago
Hotel Breakfast Attendant
Sree Hotels
Charlotte, NC
Ability to get to work on time as scheduled and work the early morning shift (breakfast area must be set up by 6 AM daily) · Must have strong interpersonal skills to engage and interact with associates and guests
Added 6 days ago
Bartender
Sree Hotels
Charlotte, NC
Added 6 days ago
Hotel Houseperson
Sree Hotels
Charlotte, NC
Added 6 days ago
Hotel Banquet Houseperson
Sree Hotels
Charlotte, NC
Added 6 days ago
Dishwasher
Sree Hotels
Charlotte, NC
Must possess professional attitude and behavior

Sree Hotels

Hotel Front Desk Associate

Charlotte, NC, United States

Apply on workforcenow.adp.com About employer

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Job details

Experience: 1 year experience working as a hotel front desk agent required
Posting language: English

Original job description

We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott Charlotte City Center is currently hiring for full-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodations. The hours for these positions are 7am-3pm, 1pm-9pm or 3pm-11pm; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Front Desk
Microsoft Access
Provide information
Customer service
Greet guests
Product knowledge
Active listening
Computer skills
Microsoft Word
Microsoft Excel
Lightspeed
Attention to detail
Problem solving
Use a computer
Office equipment

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