Job Overview
SPS is seeking a Facilities Service Supervisor to oversee daily facilities and workplace service operations while providing hands-on leadership across multiple service functions. This role is responsible for supervising onsite employees, coordinating daily workflows, maintaining facility standards, and ensuring consistent delivery of services in accordance with client expectations and SPS policies.
This position oversee a variety of functions, including facilities maintenance, building operations, mailroom services, scanning and document processing, shipping and receiving, records management, reception and front desk services, monitoring and response activities, and general office support. This individual will serve as a key point of contact for daily operations, ensuring appropriate staffing, efficient processes, facility upkeep, and a high level of customer satisfaction.
Duties and Responsibilities
• Supervise, coach, and support onsite employees across multiple facilities and workplace service functions, ensuring daily responsibilities and service expectations are consistently met.
• Oversee general facility operations, including building maintenance, workplace upkeep, space organization, and coordination of facility-related service requests.
• Conduct routine facility inspections and walkthroughs to identify maintenance needs, safety concerns, cleanliness issues, and opportunities for improvement.
• Coordinate maintenance requests, repairs, vendor services, and contractor activities to ensure timely resolution of facility-related issues.
• Monitor building systems, equipment, and workplace conditions, escalating maintenance or operational concerns as appropriate.
• Support security, emergency preparedness, and workplace safety procedures in accordance with client requirements and SPS policies.
• Oversee mailroom operations, including mail distribution, package handling, sorting, and internal deliveries.
• Coordinate scanning, document processing, records management, shipping and receiving, and related administrative support services.
• Oversee reception, lobby, and front desk operations, ensuring professional and consistent customer service.
• Monitor service requests, operational activities, and response requirements to ensure timely resolution and appropriate follow-up.
• Coordinate employee schedules, assignments, and coverage to maintain uninterrupted service delivery.
• Provide hands-on operational support and backup coverage across service areas as business needs require.
• Travel between designated client locations to provide supervisory or operational backup coverage, including couriering mail and packages between corporate buildings and other client locations.
• Conduct regular site walkthroughs to monitor employee performance, service quality, safety, and operational standards.
• Serve as an escalation point for client concerns, employee questions, and day-to-day operational issues.
• Maintain accurate service records, activity logs, and reporting to support operational performance and client requirements.
• Ensure compliance with SPS policies, client procedures, workplace safety standards, and confidentiality requirements.
• Identify opportunities to improve workflows, facility operations, service efficiency, and the overall customer experience.
• Communicate regularly with SPS leadership and client contacts regarding operational updates, staffing needs, facility concerns, and service performance.
Qualifications
• High school diploma or equivalent required.
• Previous supervisory, team lead, or management experience preferred.
• Experience in facilities management, building operations, maintenance coordination, office services, mailroom operations, records management, document processing, reception, or similar service-oriented environments preferred.
• Familiarity with building maintenance, vendor coordination, facility inspections, workplace safety, and general facilities operations.
• Strong organizational, communication, problem-solving, and customer service skills.
• Ability to manage competing priorities, delegate responsibilities, and support multiple operational functions.
• Proficiency with Microsoft Office and general computer applications.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Must possess a valid U.S. driver's license and maintain an acceptable driving record in accordance with applicable company and insurance requirements.
• Ability and willingness to drive between designated client locations to provide operational and supervisory backup coverage, including transporting mail and packages as needed.
Physical Requirements
• Ability to lift and move packages weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to stand, walk, bend, reach, and sit for extended periods.
• Ability to operate standard office and facilities equipment, including computers, printers, scanners, and mail processing equipment.
• Ability to move packages, supplies, and materials using carts and other standard equipment.
Travel Requirements
Local travel between client locations is required. This position may be assigned to provide supervisory or operational backup coverage at other SPS client locations, which may include driving between corporate buildings, transporting mail and packages, and supporting various workplace service functions as business needs require.
About SPS
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to clients throughout North America, including many Fortune 500 companies. Our services include reception and lobby concierge, mail center management, conference room support, document processing, scanning, and technology-enabled workplace solutions.
A career with SPS includes a robust onboarding and training program designed to help you unlock your career path possibilities.
SPS. The Power of Possibility.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
Pay Range $31 - $31.35 USD
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
