Dedicated Quality Control Inspector
Company: Spotless Facility Group (SFG)
Department: Operations / Quality Assurance
Reports To: Operations Manager / VP of Operations
Position Type: Dedicated On-Site Position
Work Schedule: Overnight / Early Morning, based on operational requirements
Compensation: $18
Position Summary
Spotless Facility Group is seeking a reliable, detail-oriented Dedicated Quality Control Inspector to oversee cleaning quality and contractual service compliance at Miru Restaurant and Tre Dita Restaurant, located within the St. Regis Chicago.
The inspector will serve as SFG's dedicated on-site quality assurance representative, responsible for conducting inspections, verifying completed cleaning services, identifying deficiencies, documenting findings, and ensuring cleaning standards consistently meet SFG's and the Customer's expectations.
This position requires strong attention to detail, professional communication, independent judgment, and experience inspecting commercial cleaning operations, preferably within upscale restaurants, hospitality, or luxury environments.
Key Responsibilities
- Daily Quality Control Inspections
• Conduct routine inspections of Miru and Tre Dita following scheduled cleaning services.
• Verify that all assigned areas have been cleaned according to the approved Scope of Work (SOW).
• Inspect floors, restrooms, kitchens, dining areas, bars, entrances, and other contracted areas.
• Identify missed tasks, incomplete cleaning, sanitation concerns, and recurring deficiencies.
• Ensure both restaurants meet established cleanliness and presentation standards before opening.
• Perform follow-up inspections to confirm that previously reported deficiencies have been corrected.
- Contract and Scope of Work Compliance
• Become thoroughly familiar with the cleaning requirements for both restaurant accounts.
• Verify that Starwood Cleaning Services Inc. is fulfilling its contractual service obligations.
• Monitor completion of required daily, weekly, monthly, and seasonal cleaning tasks.
• Confirm that specialized cleaning requirements and scheduled services are completed.
• Identify cleaning requests outside the approved Scope of Work and report them to SFG management before additional services are authorized.
- Documentation and Reporting
• Complete daily inspection reports using SFG's designated reporting platform, including SWEPT when applicable.
• Document deficiencies with photographs, detailed descriptions, and the location of each issue, subject to site photography policies.
• Maintain accurate records of inspection results and corrective-action follow-up.
• Report missed services, incomplete work, property damage, and safety concerns immediately.
• Submit daily inspection summaries to the Operations Department.
• Maintain records supporting contractual performance evaluations and any applicable deductions or chargebacks.
- Subcontractor Performance Verification
• Verify cleaning service completion through inspections and review of required service records.
• Communicate identified deficiencies to Starwood's designated supervisor or authorized representative.
• Request corrective action through the established SFG communication process.
• Escalate repeated performance failures or unresolved deficiencies to SFG management.
• Verify completion of corrective actions without directly managing Starwood's employees.
• Document recurring issues to assist SFG in evaluating subcontractor performance.
- Customer Communication and Account Representation
• Serve as an authorized SFG representative for quality assurance matters at both locations.
• Maintain professional relationships with designated restaurant management personnel.
• Receive and document customer concerns related to cleaning quality.
• Communicate customer concerns promptly to SFG Operations.
• Follow up to confirm that reported issues have been addressed.
• Refer pricing, contract changes, additional service requests, and other commercial matters to authorized SFG management.
- Safety, Sanitation, and Facility Standards
• Identify unsafe cleaning conditions, improper chemical storage, missing warning signs, and other observable hazards.
• Verify that cleaning activities comply with applicable site safety and sanitation requirements.
• Report any property damage, equipment concerns, or conditions that may create customer or employee safety risks.
• Monitor cleanliness standards appropriate for food-service and hospitality environments.
• Immediately escalate urgent safety, sanitation, and security concerns.
Daily Inspection Expectations
The inspector will be expected to:
• Review the previous inspection report and outstanding deficiencies.
• Inspect Miru Restaurant and Tre Dita Restaurant against their approved cleaning checklists.
• Verify completion of required overnight cleaning services.
• Document deficiencies with photographs and detailed notes.
• Communicate corrective-action requests to Starwood's authorized representative.
• Reinspect critical deficiencies when operationally feasible.
• Submit a daily inspection report to SFG Operations before the designated reporting deadline.
• Escalate unresolved issues, missed services, and significant customer concerns.
Qualifications
• Minimum 2 years of commercial cleaning, janitorial inspection, quality control, or hospitality operations experience preferred.
• Experience in restaurant, hotel, or upscale hospitality cleaning environments strongly preferred.
• Ability to identify cleaning deficiencies and evaluate completed work against established standards.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Ability to use a smartphone or tablet for inspection reporting, photographs, and documentation.
• Ability to work overnight or early-morning hours.
• Professional appearance and conduct appropriate for a luxury hospitality environment.
• Bilingual English/Spanish preferred.
Physical Requirements
• Ability to walk and stand for extended periods.
• Ability to bend, reach, and inspect areas at different heights.
• Ability to navigate restaurant kitchens, dining areas, stairways, and service corridors safely.
• Ability to work around commercial cleaning operations and equipment.
Performance Expectations
The inspector will be evaluated based on:
• Completion of scheduled inspections at both restaurants.
• Accuracy and thoroughness of inspection documentation.
• Timely reporting of cleaning deficiencies.
• Timely escalation of unresolved customer concerns.
• Verification and follow-up of corrective actions.
• Reduction in recurring cleaning deficiencies.
• Compliance with SFG reporting and communication requirements.
• Professional representation of SFG at the Customer's facilities.
Authority and Limitations
The Dedicated Quality Control Inspector represents Spotless Facility Group in matters involving quality assurance, contract compliance, and customer communication.
The inspector is authorized to inspect completed services, document deficiencies, communicate corrective-action requirements through Starwood's designated representative, and escalate performance concerns to SFG management.
The inspector shall not directly hire, terminate, discipline, schedule, or manage Starwood's employees. Starwood remains independently responsible for supervising its personnel and determining the means and methods of performing contracted cleaning services.
The inspector shall not independently authorize additional services, modify contractual pricing, or waive contractual requirements without SFG management approval.