Position Overview
The Manager, Learning & Development, is a critical team member executing the design, planning, and implementation of corporate and site level training programs and continuous development initiatives aligned with the objectives and strategy of the Company.
Essential Functions (Other Duties as Assigned)
Operational Training Development and Implementation
- Reviews operations, execution and management processes across all platform brands benchmarking against industry established best practices, using performance data and qualitative observations
- Develop training content and materials necessary to execute operational functions at each level of the field operations organization
- Applies instructional design principles to build and update blended learning content, including e-learning modules, job aids, and video, for field and corporate audiences
- Leads measurement of training effectiveness through performance observation processes and certification methodologies
- Tracks training performance measurement objectives that align with the Company's plan for growth and expansion
Technical Training Development and Implementation
- Works cross-functionally with Facilities to support development of technical processes across all platform brands benchmarking against industry established best practices, using performance data
- Identifies training resources and methodologies in conjunction with Facilities for the technical (mechanical) aspects of the car wash operations appropriate for site operations personnel
- Supports implementation of a suite of technical training tools and reference guides to reinforce standardization and ensure consistency
- Supports Facilities’ review of performance results by recommending specific actions to initiate corrective actions through training
- Leads training processes and execution for new units (De Novo and M&A)
- Monitors stabilization period post-close (M&A) and first 90 days (De Novo) to ensure training processes are effectively executed without disruption to site operations or employee engagement
- Familiarity with LMS Platforms, a plus for UKG Pro Learning
- Proficient in content building tools (Articulate 360, Storyline 360, Vyond, etc…)
Organizational Development and Communications
- Supports development of structure and stage gates for employee growth from entry level to executive for operations and facilities organization
- Provides classroom or virtual training sessions on operational, technical and managerial skills enhancement
- Administers and maintains the learning management system (LMS), including course assignment, completion tracking, and training reports
- Partners cross-functionally with brand and Spotless-level leadership to regularly manage and update content of the Company intranet
Requirements (Education, Certifications, Knowledge, Skills, and Abilities):
- Bachelor’s degree in business administration, communications, instructional design, education, organizational design, or a related field
- 5+ years broad based training and development experience in multi-unit operations training support and e-learning materials development
- Experience with curriculum development and resource planning
- Experience with instructional design and building digital learning platforms, including administering a learning management system (LMS)
- Outstanding communication and presentation skills
- Demonstrated leadership ability, confidence, and presence with a keen sense of urgency for achieving results
- Experience within high-growth, multi-unit operations (strong preference from car wash industry and/or automotive services, convenience store, quick lube); private equity-backed company experience is a plus
- Adept at working cross-functionally, implementing change management through influence and demonstration of positive outcomes
- Demonstrated success in influencing decisionmakers and influential leaders in a matrix organization
- Excellent analytical, reasoning, and critical thinking skills. An individual who uses data and metrics for decision making and translates data-driven planning into actions with a keen sense of urgency to achieve results
- Able to travel by air and vehicle up to 20%
Physical Requirements:
- Extended periods of sitting; frequently required to stand and walk.
- Frequently use hands to finger, handle or feel objects, tools or controls.
- Must be able to talk and hear – in person, via computer (e.g., Teams meeting), and phone calls
- Occasionally lift and/or move up to 15 pounds.
- Specific vision ability required by this job includes close vision, distance vision, depth perception and the ability to adjust focus.
- The work environment is typical of an office setting. The noise level is usually quiet.
- Travel is up to 20%.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and their affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the Company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf