Description
IMPORTANT: We are now accepting applications; however, you will not hear back until hiring starts:
Accepting Applications: Now Begin Hiring: October-December Winter Season: December-April
SUMMARY/OBJECTIVE Are you ready to embrace the winter season at Spirit Mountain Recreation Area? We are seeking dedicated and enthusiastic individuals to join our team as Outdoor Operations Attendants. This role is essential in ensuring the safe and effective operation of our ski lifts and tubing hill. It requires responsibility, customer service, and independence. The Attendant is expected to operate lifts, troubleshoot minor issues, assist in training new staff, and ensure the highest level of guest satisfaction - all while working in the great outdoors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interact with guests during maze control and ticket scanning, keeping the crowd excited and engaged.
- Maintain a clean and organized work environment, including shoveling snow, prepping landings, and ensuring ropes and signage are in order.
- Create a positive atmosphere by managing music, controlling lift lines with humor and personality, and assisting guests in feeling comfortable when getting on or off the lift, which could involve picking up children or holding their hands for stability.
- Operate ski lifts and tubing hill operations, ensuring strict adherence to all safety guidelines and operational standards.
- Monitor for unauthorized lift usage and enforce appropriate actions for those without valid passes.
- Serve as a point of contact for guest inquiries, delivering exceptional customer service and resolving issues promptly.
- Conduct regular inspections of lift equipment, identifying and reporting any maintenance needs.
- Mentor and assist in training new Attendants, sharing your knowledge and best practices.
- Coordinate with other departments to ensure smooth resort operations.
- Take initiative during emergency situations, providing guidance and assistance as needed.
- Demonstrate leadership and decision-making skills in day-to-day operations.
PERKS
- $1 Ski Pass after meeting 30 days or 4 consecutive shifts of employment.
- Perk Passes for discounts for friends and family and a $50 seasonal pass for your dependents (please note this is for those with eligible dependents).
- 30% discount on food during working hours.
- Overtime eligible and flexible hours.
- Fun culture, experiences, and memories!
CORE VALUES
- Safety: Our top priority for employees, volunteers, and guests.
- Customer Service: We strive to always be smiling, friendly employees who treat our guests as valued customers.
- Respect: Mutual respect is key to our success and well-being.
- Honesty in Communication: Always deal with problems honestly.
- Best Effort: Our best effort is required and always expected.
- Humor: A sense of humor makes the job fun and enhances the experience for our guests. Be happy!
- Proprietary Interest: It is expected that everyone will act as though they own Spirit Mountain, ensuring cleanliness and maintenance of the facility.
- Integrity: We will act with integrity at all times.
APPLICATION INSTRUCTIONS
For new hires, please apply online or in person at Spirit Mountain Recreation Area. For returning employees, see the rehire posting. Please note that while applications are being accepted now, hiring will not begin until October. If you have any questions or need further considerations, please email tsorenson@spiritmt.com. We look forward to reviewing your application and welcoming you to our team for the winter season!
Requirements
MINIMUM QUALIFICATIONS
- High school diploma or equivalent.
- Minimum of one year of experience in lift operations or a similar role, or a strong interest in skiing or snowboarding to relate to guests.
- Ability to approach guests with humor, engage them, and enhance their overall experience.
- Proven ability to work independently and lead by example.
- Strong communication and interpersonal skills.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Physical capability to perform job duties in various weather conditions, including cold and snowy environments.
DESIRED QUALIFICATIONS
- Advanced knowledge of ski lift operations.
- 18 years of age or older.
- Demonstrated ability to troubleshoot and resolve minor mechanical issues.
- Experience in training or mentoring staff.
PHYSICAL REQUIREMENTS
- Ability to stand, walk, lift, bend, and stoop for extended periods in various weather conditions.
- Capacity to lift up to 40 pounds regularly.
- Comfortable working at heights and in a range of outdoor environments, including cold and snowy conditions.