Who we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Orthopedics Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.
What you’ll do:
The Practice Manager is the essential link in providing a team-based approach to patient care and an exceptional patient experience. The Practice Manager will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship. The Practice Manage is responsible for overseeing all of the administrative and business operations aspects of the clinical office.
Duties and Responsibilities include but are not limited to:
Physician liaison:
• Oversight of Physician and Physician Assistant teams.
• Review month end reports with physicians including patient satisfaction survey results.
• Schedule VIP patients and usher VIPs directly to Patient Experience Coordinator
• Identify any issues and escalate to the executive team.
• Review and track PTO for physicians and ensure coverage.
• Introducing new physicians to the organization
• New provider concierge
• Primary Care liaison
• External relationships; referring doctors, hospitals, vendors.
• PCP Referral Relationship Building and Metrics Maintenance
• Key Performance Indicators – Metric Monitoring
• Incident Reporting
• Fielding and Resolving Patient concerns.
• Monitoring and responding to Birdeye feedback.
• Facilities Management – Oversight of Cleaning Company & other Vendors
• Building Key Management in conjunction with Human Resources
• CME tracking for physicians
• Any and all other requirements of oversight of the Practice Clinic and team.
Financials:
• Budget
• PNL Review
• Develop annual budget and operate within budget.
• Monthly breakdown of call payment
• Credit Card receipts to Accounts Payable
• Management of Petty Cash
• Validate accounts payable and submit to Ortho RI finance department.
• Validate physician expense checks and submit for payment.
• Bank reconciliations and daily deposits – reporting to Galaxy.
Practice Growth:
• Oversees all numbers for the practice.
• Coordinate growth with neighborhood practice groups monitor in network relationships and ensure a positive partnership.
• Resolve patient complaints.
Employee Development:
• Ensure support staff coverage during regular business hours.
• Be a visible leader within the clinic.
• Interviews and selects candidates for employment.
• Participates and completes employee review process.
• Initiate employee coaching and counseling
• Ensure completion of performance reviews for the practice
• Works with the staff to build an effective team.
Practice Operations and Facilities:
• Complete payroll for site
• Work in collaboration with System Managers to ensure efficient work flows and ensure patient satisfaction.
• Monitor patient and staff areas for safety and necessary resources and equipment.
• Communicate and implement ORI policies and procedures.
• Serve as liaison during audits including (DOH, vendor tours, facility management groups)
• Schedule office cleanings and requesting completion of any necessary maintenance work.
• Oversees ordering of office supplies
• Responsible for ensuring all equipment is maintained appropriately.
• Ensures confidentiality in all proprietary matters.
• Coordinate efficient workflow within practice operations.
• Participate in ORI committees and work teams as requested.
• Compliance with HIPAA and OSHA regulations
• Special projects and other duties
Qualifications
Who you are:
Knowledge:
• Excellent computer skills
• EMR Systems
• Practice Management System
• Microsoft Suite (including Outlook, Word, Excel, Calendar)
• Phone software.
• Check-In Software
• Provide day to day operational guidance.
Skills:
• Supervisory skills
• Familiarity and follow through with all HIPAA compliance.
• Attention to detail.
• Self-motivated, showing initiative to tackle critical issues, problems, and tasks.
Abilities:
• Embracing Ortho RI’s mission and vision through friendly and patient-oriented service
• Demonstrate excellent teamwork, organizational, and communication skills.
• Adheres to processes, while looking for opportunities for innovation and improvement
• Critical thinking skills and deliberate decision making.
• Able to work at a fast pace, while demonstrating patience with patients
• Adheres to processes, while looking for opportunities for innovation and improvement
• Assertive
Supervisory Responsibility
This position supervises employees.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands:
• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 50 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment.
Position Type and Expected Hours of Work:
This is a full-time, Monday through Friday position. Shifts will be assigned in advance but may vary depending on the Company Schedule. The hours will typically range from 7:00 am to 5:30 pm and may be subject to change based upon access requirements at locations.
Travel:
No overnight travel is expected for this position. There may be occasional local day travel to Company Divisions.
Required Education and Experience
• BA or BS preferred.
• Five years of support staff and/or medical records experience preferred.
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Electronic Medical Records
What we offer:
• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).