We are seeking a dependable, organized, and customer-focused Customer Service & Dispatch Coordinator. Serving as the frontline "face and voice" of the business, you will greet walk-in clients, handle incoming phone inquiries, coordinate field technician schedules, and manage the complete sales-to-installation lifecycle. This role is located within an active shop/industrial office environment. The ideal candidate pairs professional phone etiquette and customer rapport with thick skin, organizational stamina, and the adaptability to work effectively with technicians, contractors, and retail customers alike.
Responsibilities:
Customer Care & Front Desk: Serve as the primary point of contact for incoming telephone calls and walk-in showroom visitors; answer product inquiries, gather project details, and provide warm, professional assistance. Service Scheduling: Route and schedule field service technicians for on-site residential and commercial site measurements and estimates. Estimating & Quoting: Review raw field measurement sheets submitted by technicians, accurately calculate material/labor pricing, and generate formal customer estimates/proposals. Order Processing & Billing: Enter detailed customer specifications into the internal database, issue work orders, generate invoices, and collect/process deposits and final payments. Lifecycle Dispatching: Track project timelines from initial measurement through glass fabrication, delivery, final dispatch, and technician installation. Cross-Functional Communication: Collaborate daily with field glaziers, shop fabricators, and warehouse personnel to resolve scheduling delays or scope adjustments. File Maintenance & Administrative Support: Keep job files, signed contracts, and warranty paperwork accurate and organized.
Working hours: 7:00 AM - 5:00 PM
Skills:
Ability to work in an active industrial office setting with occasional exposure to shop noise, dust, and temperature variations when interacting with technicians on the shop floor. Prolonged periods of sitting at a desk, operating computer equipment, and answering multi-line phones.
Education:
High School
Experience:
1-4 years
Qualifications:
Experience: 1+ years of experience in dispatching, customer service, or administrative coordination, preferably within construction, building materials, glass/glazing, automotive, or industrial trades. Communication & Etiquette: Excellent verbal and written communication skills with strong telephone demeanor and professional interpersonal presence. Technical Aptitude: Proficient with computers, MS Office (Word, Excel, Outlook), Gmail, and ERP/dispatching software; quick learner with estimating tools. Attention to Detail: High accuracy in entering measurements, product dimensions, line-item pricing, and invoicing details. Workplace Adaptability: Comfortable working inside a fast-paced office situated within an industrial/warehouse setting; able to collaborate with diverse personalities under tight deadlines. Reliability: Proven record of punctuality and consistent attendance.
Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
key responsibilities
Customer Care & Front Desk: Serve as the primary point of contact for incoming telephone calls and walk-in showroom visitors; answer product inquiries, gather project details, and provide warm, professional assistance.Service Scheduling: Route and schedule field service technicians for on-site residential and commercial site measurements and estimates.Estimating & Quoting: Review raw field measurement sheets submitted by technicians, accurately calculate material/labor pricing, and generate formal customer estimates/proposals.Order Processing & Billing: Enter detailed customer specifications into the internal database, issue work orders, generate invoices, and collect/process deposits and final payments.Lifecycle Dispatching: Track project timelines from initial measurement through glass fabrication, delivery, final dispatch, and technician installation.Cross-Functional Communication: Collaborate daily with field glaziers, shop fabricators, and warehouse personnel to resolve scheduling delays or scope adjustments.File Maintenance & Administrative Support: Keep job files, signed contracts, and warranty paperwork accurate and organized.
experience 1-4 years
skills Ability to work in an active industrial office setting with occasional exposure to shop noise, dust, and temperature variations when interacting with technicians on the shop floor.Prolonged periods of sitting at a desk, operating computer equipment, and answering multi-line phones.
qualifications
Experience: 1+ years of experience in dispatching, customer service, or administrative coordination, preferably within construction, building materials, glass/glazing, automotive, or industrial trades.Communication & Etiquette: Excellent verbal and written communication skills with strong telephone demeanor and professional interpersonal presence.Technical Aptitude: Proficient with computers, MS Office (Word, Excel, Outlook), Gmail, and ERP/dispatching software; quick learner with estimating tools.Attention to Detail: High accuracy in entering measurements, product dimensions, line-item pricing, and invoicing details.Workplace Adaptability: Comfortable working inside a fast-paced office situated within an industrial/warehouse setting; able to collaborate with diverse personalities under tight deadlines.Reliability: Proven record of punctuality and consistent attendance.
education High School