CUSTOMER CARE REPRESENTATIVE

Spherion Fort Myers is seeking a dedicated Bilingual Customer Care Representative in Fort Myers, FL to join an impactful team focused on outpatient behavioral health support. In this role, you will be the reassuring first voice for individuals and families navigating mental health and addiction recovery services.

Responsibilities:

As a Bilingual Customer Care Representative, you will handle inbound patient calls, answer questions with care, and maintain electronic health records with high accuracy. You will collaborate closely with outpatient psychiatric and therapy teams to coordinate care and ensure daily documentation supports patient treatment plans. This is a full-time, daytime position operating Monday through Friday from 8 am???5 pm, offering competitive pay, health benefits, generous paid time off, and continuous career growth.

Working hours: 8:00 AM - 5:00 PM

Skills:

-Prior customer service or front-office experience within a healthcare, clinic, or medical setting. -Familiarity with crisis intervention or behavioral health documentation. -Experience supporting patients with co-occurring mental health and substance abuse care.

Education:

High School

Experience:

1-4 years

Qualifications:

-High school diploma or equivalent with at least one year of clerical or office experience involving heavy customer contact, or an Associate degree with 6 months of related experience. -Fluency in English and Spanish with strong verbal and written communication skills. -Proven customer service skills with an empathetic, positive approach. -High comfort level learning and maintaining electronic health record systems. -Ability to complete a pre-employment background check.

There are several ways to apply:

-- Apply Now on this Post! -- Skip the wait times and Call our office to schedule an interview at 239-939-9999 -- Apply in person Monday-Friday between the hours of 9:00am-12pm at 12500 World Plaza Ln, Bldg 40 Suite 1, Fort Myers, FL 33907

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

As a Bilingual Customer Care Representative, you will handle inbound patient calls, answer questions with care, and maintain electronic health records with high accuracy. You will collaborate closely with outpatient psychiatric and therapy teams to coordinate care and ensure daily documentation supports patient treatment plans. This is a full-time, daytime position operating Monday through Friday from 8 am???5 pm, offering competitive pay, health benefits, generous paid time off, and continuous career growth.

experience 1-4 years

skills -Prior customer service or front-office experience within a healthcare, clinic, or medical setting. -Familiarity with crisis intervention or behavioral health documentation. -Experience supporting patients with co-occurring mental health and substance abuse care.

qualifications

-High school diploma or equivalent with at least one year of clerical or office experience involving heavy customer contact, or an Associate degree with 6 months of related experience.-Fluency in English and Spanish with strong verbal and written communication skills. -Proven customer service skills with an empathetic, positive approach. -High comfort level learning and maintaining electronic health record systems. -Ability to complete a pre-employment background check.

education High School