This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking for a role where your sales expertise drives meaningful outcomes for clients and events? As an Account Manager I at Spectrum, you will manage the entire sales process for Advanced Convention Services products and build strong account relationships. Your proactive approach ensures requests are handled efficiently, supporting the goals of the ACS team and leaving a lasting impression on every client interaction.
How You’ll Make an Impact
- Manage daily account relationships and oversee assigned accounts for Advanced Convention Services
- Achieve individual sales quotas and meet additional sales goals set by Spectrum
- Provide customers with seamless, start-to-finish support as their single point of contact
- Assist with pre- and post-conference meetings for accounts locally and nationwide
- Coordinate responses to inquiries, billing, credit adjustments, service status and invoicing for customers
- Resolve customer questions and concerns through active listening and tailored communication
- Input orders into the ACS portal, deliver customized quotes and receipts, and offer professional support for quoted orders
- Keep customers updated by monitoring trouble ticket status and providing timely progress reports
- Deliver on-site support throughout the lifecycle of conventions, ensuring smooth operations
- Maintain thorough knowledge of pricing and service options to recommend the best solutions
- Establish professional relationships with co-workers, partners, vendors and contractors
- Organize work efficiently, maximizing productivity through effective time management
Working Conditions
- Office environment with variable work locations
- Schedule fluctuates based on event requirements and includes weekends
- National travel required to meet customers and attend industry events, approximately 10%
- Ability to sit at a computer for extended periods and travel by air or ground to client locations and trade shows
What You’ll Bring to Spectrum
Required Qualifications
Education
- High School diploma or equivalent from an accredited organization
Experience
- Genrally less than 2 years of related experience in convention services, customer service or telecommunications, or 4 years of equivalent experience in lieu of a degree
Skills
- Strong knowledge of Windows-based applications including Word, PowerPoint, Excel and Outlook
- Excellent organizational, detail-oriented, analytical and collaborative skills
- Effective interpersonal, written and verbal communication abilities
- Ability to multitask, manage priorities and meet deadlines
Preferred Qualifications
Education
- BA or BS degree in convention services, customer service or telecommunications, or 4 years of equivalent experience in lieu of a degree
Experience
- Experience in direct sales
- Experience in commercial telecommunications
Skills
- Basic understanding of computer network topologies, including switches, hubs, routers and network cabling
9S1097 2026-88926 9S1097 2026
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
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