The Town of South Hadley is seeking applicants for the part-time position of IT Support Specialist. Under the supervision of the IT Director, this position serves as a bridge between staff and technology, helping to ensure that employees can confidently and effectively use the tools and systems that support their work. The Specialist works closely with staff, leadership, and external IT vendors to support day-to-day technology needs, deliver training, and contribute to broader digital initiatives.
Summary of Responsibilities:
- Prioritizes and responds to all end-user phone/email requests daily.
- Assists current and new employees with onboarding with respect to technology, including new/replacement computer and phone installation.
- Resolves equipment and/or software problems, exchanges equipment when necessary and places service calls for maintenance or repair.
- Participates in the implementation of new hardware or software including computer upgrades and transfers.
- Maintains detailed inventory, including computers, tablets, phones, and network configurations.
- Works with IT Director and other departments to determine technology best practices.
- Assists IT Director in Special Projects.
- Performs other related duties as required.
Recommended Minimum Qualifications:
The following requirements may be substituted by an equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities required to perform the job:
- Associate's degree in computer science, information technology, cyber security, or related field, and 1 to 3 years of related experience, with municipal experience preferred;
- Strong knowledge of of PC hardware and appropriate operating systems; Very high level of computer literacy to support end users including familiarity with word processing, spreadsheets, internet software, e-mail, inventory, relation database software;
- Knowledge of diagnostic and repair of supplementary office equipment, including laser printers, fax machines, and photocopiers;
- Expert knowledge of Microsoft Office Suite, Proficient with Google Workspace, Microsoft 365, and Adobe Acrobat preferred;
- Ability to keep abreast of, learn, and apply new developments in computer technology; Ability to manage all phases of support and enhancement of computer hardware/software and telecommunications systems;
- Experience with networking, virtualization and firewall configuration is highly desirable.
- Ability to work independently to prioritize problems, train and give user-level explanations and training; Ability to establish and maintain effective and harmonious working relationships;
- Ability to lift objects such as files, boxes of paper, office supplies, and office equipment weighing up to 30 pounds
Status and Compensation:
This is an FLSA non-exempt (hourly), non-union, non-benefited position with an anticipated schedule of 19 hours per week during regular business hours (typically Mon-Fri, 8am to 4:30pm), with an anticipated starting rate of $20.87 to $23.97 per hour per hour (Grade 3). Click HERE to complete the online application and upload a cover letter and resume. Applicants will be reviewed on a rolling basis; positions will remain open until filled. The Town of South Hadley is an Affirmative Action/Equal Opportunity Employer.