About Sony Music EntertainmentAt Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.Sony Music Entertainment is a member of the Sony family of global companies.Sony Music's Product Design Engineering and Global Operations (PDEGO) team is looking for a Senior Software Engineer, Data Operations to own the reliability, observability, and operational health of our data platform.What you'll do: * Build and maintain monitoring systems, alerting pipelines, and health dashboards that give the team real-time visibility into platform status * Take an active role in production incident response - help triage, contribute to resolution, communicate clearly to stakeholders, and document post-mortems * Identify and build automation for repetitive operational work - access requests, backfill coordination, and pipeline health checks - to improve team throughput over time * Work on Snowflake infrastructure through Terraform - contributing to access controls, cost monitoring, and warehouse configuration * Collaborate with Data Engineering on system design and code reviews with reliability and operability in mind * Write and maintain runbooks, incident response playbooks, and platform documentation * Support analyst enablement by improving platform reliability, query performance, and data accessibility across global teams * Suggest and implement improvements to team tooling, processes, and operational practicesWho you are: * 6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles * Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis * Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems * Hands-on experience with Snowflake or equivalent data warehouse at an operational level - access management, cost governance, performance tuning * Experience with infrastructure-as-code; Terraform experience strongly preferred * Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems * Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent) * AWS experience preferred * Clear, proactive communicator - comfortable translating technical incidents to business and analyst stakeholders without jargon * Motivated to reduce toil through automation and scalable process - not just absorb operational load, but systematically eliminate it * Interested in music and learning the intricacies of the music businessWhat we give you: * You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day * A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best * An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching * Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation re