As a Sr Tech Supp Professional here at Solstice, responsible for directing and coordinating customer technical and field engineering support for the Targets business at Solstice’s Electronic Materials (SEM). This is a key technical role in supporting all technical customer requests, interaction with SEM’s key customers, to identify new opportunities and drive results as well as troubleshooting customer issues. This role will be closely aligned with product management and regional/strategic account sales. In addition, this role will ensure customers’ critical technical requirements (CTQs) are identified clearly and will provide technical inputs to Commercial and R&D teams, based on a deep understanding on customers’ application. Ensuring that the company can collectively drive new product developments and expedite qualifications of existing Products.
You will report directly to our Global Director, tech supp and you’ll work out of our Spokane Valley, WA site.
KEY RESPONSIBILITIES
Technical and Application Support:
- Provide engineering and process support, trouble-shooting material and process performance, support for product qualifications, execution and reporting on corrective actions
- Develop and maintain effective applications support for Solstice’s Target products including technology requirements, quality and performance issues, and process integration knowledge
- Lead field engineering support efforts for targets and related products for the region
- Own technical support deliverables and ensure customer responsiveness on product applications issues
- Work closely and communicate with the engineering and manufacturing departments at leading semiconductor companies
- Develop and maintain relationships with key engineers and managers
- Work “hands-on” with customer engineering and manufacturing departments on product, process and equipment settings in the fab as needed
- Identify, coordinate, and assess technical performance and risks
- Understand advanced technologies nodes and processes
- Responsible for staying current on key technology trends, emerging technologies, and competitor intelligence.
- Work with offering and Program Managers to develop technology roadmaps
- Provide technical assistance on a regional basis when needed, including technical presentations, and coordinates engineering support (both on-site and remote).
- Work closely with Sales, Program Managers, and Operations to ensure deadlines are met, and deliverables and corrective actions are closed in a timely manner
YOU MUST HAVE
- 5+ years of experience in semiconductor industry; in major semiconductor manufacturers, OEMs (equipment), or material suppliers
- 3+ years of technical experience in metal deposition with a strong knowledge on Physical Vapor Deposition (PVD) technology
- Experience with metallurgical laboratory evaluation techniques
- Strong written and verbal communication skills
- Ability to learn quickly and understand technical materials and concepts
- Detail oriented, able to work with minimal supervision
- Basic Microsoft Office PC skills
WE VALUE
- BS, MS degree in materials science, metallurgy, mechanical engineering, electrical engineering, physics or related fields
- Foster Teamwork & Diversity: Defines success in terms of the whole team; Must understand and capitalize on the fact that Honeywell's workforce is composed of individuals who represent a great diversity of values, opinions, backgrounds, cultures and goals; Recognize diversity as an important value and develop diverse teams; Effective team leaders not only meet the expectations of their role as leaders, but they also set and meet the expectations for team members
- Gets Results: Requires consistently meeting commitments to the business and to others; Quickly translates business requirements into actions by defining "who does what by when" to ensure plans are executed
- Effective Communicator: Provides timely and concise information to internal & external counterparts, and uses clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively; Leaders and employees need to appreciate that effective communication is about listening and being listened to but is not always about being in agreement.
COMPENSATION
The annual base salary range for this position is $84,249-$105,311. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR SOLSTICE ADVANCED MATERIALS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Solstice Advanced Materials employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Key Responsibilities
- Provide technical support and assistance to customers via phone, email, or chat
- Troubleshoot and resolve complex technical issues related to products and services
- Document customer interactions, including issue details and resolution steps
- Collaborate with crossfunctional teams to escalate and resolve customer issues
- Identify opportunities for process improvements and contribute to knowledge base development
About Solstice Advanced Materials
Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials.
