Position Summary
Manages the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel and promotes an atmosphere of cleanliness and superior customer care for guests.
Our staff prides itself on providing outstanding hospitality to our guests, and our Housekeeping team is a significant part of this.
Essential Duties and Responsibilities
The following essential duties may be carried out with or without reasonable accommodation:
- Hires, trains, and evaluates housekeeping and laundry personnel.
- Schedules and directs all activities and duties of the housekeeping and laundry departments in furnishing daily service to guest rooms and public areas, and the scheduling of extra duties such as deep cleaning, mattress rotations, and other duties.
- Prepares work schedules of staff based on projected occupancy and adjusts as needed.
- Inspects guest rooms, linen rooms, laundry, and public areas to ensure employees maintain property cleanliness standards.
- Ensures the department is operating efficiently and maintaining the allotted minutes per room.
- Maintains an inventory of guest and housekeeping supplies and linen, prepares orders, and submits orders to their manager in a timely fashion to ensure there will be adequate supplies always on hand.
- Responds promptly to customer needs and ensures all employees under their supervision do so as well.
- Performs room attendant/laundry duties when required.
- Prepares all reports as required by management.
- Ensures brand standards of the Housekeeping and Laundry departments are maintained.
- Participates in periodic brand inspections.
- Maintains a high level of professional appearance and demeanor.
- Follows all policies and procedures.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Directly manage on average 5-20 employees depending on property size in the Housekeeping and Laundry Departments to include, but not limited to: setting of priorities, training, and supervision of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; in collaboration with the General Manager appraising performance in a timely manner and rewarding and disciplining employees; approving hours worked; addressing complaints and resolving problems.
Qualifications
Knowledge, Skills, and Abilities
- Expert knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
- Basic purchasing and inventory skills.
- Knowledge of general department operations and best practices.
- Ability to manage employees and delegate appropriately.
- Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
- Ability to push and/or pull equipment weighing up to 100 lbs. (such as housekeeping carts) and lift a maximum of 50 lbs. independently or with assistance.
- Advanced knowledge of chemical safety and bloodborne pathogens.
- Ability to crouch, kneel, and reach to perform cleaning tasks.
- Ability to communicate effectively.
- Ability to work a flexible schedule, including weekends and holidays.
- Able to perform a wide variety of tasks during busy/stressful times.
- Excellent verbal communication and customer service skills.
- Ability to collaborate across departments.
- Ability to prioritize competing demands.
Education and Experience
- High school diploma or equivalent preferred.
- Two years prior hotel housekeeping experience and two years supervisory experience or a combination of housekeeping/supervisory experience.
License or Certification Required
- Must complete all brand-specific required training within brand-defined timeframe, generally within 90 days of hire.