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Added 56 mins ago
CDL Driver - Oklahoma City
Smurfit Westrock
Oklahoma City, OK
Must have a valid CDL license for the state applied · Must have experience driving an 18-wheeler with automatic transmission
Added 2 hours ago
Sr. Asst, Admin Sup
Smurfit Westrock
Milpitas, CA
Added 2 hours ago
SW
Level 2 Production Support
Smurfit Westrock
Ontario, CA
- $22.5 USD / hour
Added 3 hours ago
General Manager, Covington Mill
Smurfit Westrock
Covington, VA
Added 5 hours ago
SW
Walk in Hiring Event! Tuesday November 17 2026!
Smurfit Westrock
Deer Park, NY
- $21.71 to $26.27 USD / hour
Added 6 hours ago
General Laborer
Smurfit Westrock
Murfreesboro, TN
Added 7 hours ago
General Help
Smurfit Westrock
Saltillo, MS
Added 8 hours ago
SW
Manufacturing Associate
Smurfit Westrock
Covington, GA
- $22.04 USD / hour
Added 8 hours ago
Analyst, FP&A - Distribution Segment
Smurfit Westrock
Atlanta, GA
Added 9 hours ago
Junior Maintenance Clerk
Smurfit Westrock
Twin Falls, ID
Added 10 hours ago
Production Team Member
Smurfit Westrock
Florence, SC
Ability to work rotating 12-hour shifts
Added 10 hours ago
Warehouse Operator
Smurfit Westrock
Ashville, OH
Added 10 hours ago
Production Worker
Smurfit Westrock
Ashville, OH
Added 11 hours ago
Material Handler 3rd shift
Smurfit Westrock
East Flat Rock, NC
Must have or able to obtain a forklift license · Must possess the following competencies: accuracy, reliability, decision making, time management and self-motivation
Added 11 hours ago
Material Handler 1st Shift
Smurfit Westrock
Winston-Salem, NC
Added 12 hours ago
Sr. Manager, HRBP
Smurfit Westrock
Fernandina Beach, FL
Added 12 hours ago
SW
Production Team Member
Smurfit Westrock
Jacksonville, FL
- $45,000 to $55,000 USD / year
The successful team member will be working 12 hour rotating shift and must comply with all safety regulations and practices · Capable of working rotating shifts including weekends with a 7-day long off
Added 15 hours ago
Manager, HR
Smurfit Westrock
Delaware Water Gap, PA
Added 17 hours ago
Warehouse Operator-2nd Shift
Smurfit Westrock
Ft Worth, TX
Added 17 hours ago
Mgr, Lrng & Org Dev
Smurfit Westrock
Garland, TX
Added 1 day ago
SW
Shipping & Receiving Clerk
Smurfit Westrock
Aurora, IL
- $25.51 USD / hour
Must have Forklift Certification · All applicants must have a high school diploma or equivalent
Added 1 day ago
SW
Quality Technician - 2nd shift
Smurfit Westrock
Richmond, VA
- $27.98 USD / hour
Added 1 day ago
SW
Auto Mechanic Journeyman - Mill Maintenance
Smurfit Westrock
Longview, WA
- $43.24 USD / hour
May be required to work night shift, weekends and overtime as needed
Added 1 day ago
Sales Manager - Salinas, CA
Smurfit Westrock
Salinas, CA
Must have minimum of 5 years of sales experience, manufacturing industry or corrugated industry preferred; 5 years of sales leadership is preferred · Must have documented history of achieving and exceeding sales objectives
Added 1 day ago
Customer Service Coordinator
Smurfit Westrock
Ontario, CA

Smurfit Westrock

Customer Service Rep

Camillus, NY, United States

Salary range: $34k - $57k

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Job details

Pay: Salary range: $34k - $57k
Posting language: English
Posted: May 27, 2026

Original job description

Customer Service Rep

Location: 100 Southern Drive, Camillus, NY 13031

Shift: M-F, 8 am - 4:30 pm or 7:30 am - 4 pm

Salary range: $34k - $57k

Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.

How you will impact Smurfit Westrock

Represent Smurfit Westrock values and deliver excellent service through each interaction.
Facilitates quotes and provides pricing.
Creates new item specifications/projects.
Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
Handle outside purchases for services and materials required for the manufacturing of customer projects.
Produce customized reports and share data with customers.
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:

High School diploma or G.E.D. (Preferred Associate/bachelor\u2019s degree)
Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)
Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint); experience with Salesforce preferred
Basic knowledge of operational procedures and tools.
Demonstrates a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind.
Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.
Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
Demonstrate organizational and time management skills to ensure achievement of desired results.
Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.
Ability to navigate in multiple systems.

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential.
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.

#JoinSmurfitWestrock

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Apply on usnlx.com About employer

More about this job

Skills

Customer service
Sales
Logistics
Production planning
Inventory management
Manage accounts
Scheduling
Research
Troubleshoot
Computer skills
Microsoft Office
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Salesforce
Communication skills
Collaboration
Problem solving
Customer experience
Time management
Satisfy customers

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