Mgr, Lrng & Org Dev

Job Summary

The Operations Learning Experience Lead will play a pivotal role in designing, developing, and deploying impactful learning experiences for our Consumer Division\u2019s Operations salaried and hourly teams across North America, including Canada. This role blends technical skill-building expertise with instructional design and facilitation skills to elevate team performance and engagement. The ideal candidate brings 3-5 years of experience in a manufacturing or supply chain environment, a strong understanding of operations, and a passion for delivering high-impact learning solutions. This Dallas-based role will also serve as the lead support and coordinator for the Regional Learning Center in Dallas, Texas.

Key Responsibilities

Learning Strategy & Deployment

\u2022 Design and deliver learning solutions aligned with operations team needs.

\u2022 Facilitate in-person and virtual training sessions, with a focus on technical skill building, job/role-based certification, and leadership development.

\u2022 Support deployment of Professional Career Training and Leadership Development programs.

Stakeholder Collaboration

\u2022 Partner with operations departmental teams to identify learning needs and priorities.

\u2022 Collaborate with internal L&D professionals to ensure consistency and alignment across initiatives.

\u2022 Serve as the lead support and coordinator for the Regional Learning Center in Dallas, Texas.

Technology Integration

\u2022 Utilize LMS platforms to assign, track, and report on training completion and learner engagement.

Measurement & Continuous Improvement

\u2022 Monitor and report on key learning metrics including completion rates, retention, and learner satisfaction.

\u2022 Continuously improve learning programs based on feedback and performance data.

Qualifications

\u2022 3-5 years of experience in learning and development or operations training roles, preferably within consumer-focused industries.

\u2022 Bachelor\u2019s Degree Required - Focus Areas Preferred\u2026Learning and Development, Instructional Design, Human Resources, Business, Communications, Project Management

\u2022 Proven experience in training facilitation and instructional design.

\u2022 Strong communication, collaboration, and project management skills.

\u2022 Willingness to travel up to 30-40% across North America.

What you need to succeed:

Critical Skills/Capabilities:

\u2022 Growth and Results-Oriented: Results-oriented person who looks for constant ways to improve

\u2022 Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work

\u2022 Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKRs, and leading people or teams (self-awareness)

\u2022 Accountability: Holds self and others responsible for actions and results

\u2022 Influence: Able to partner and build relationships to influence teams to work together, share best practices, develop and drive effective training for operations teams

\u2022 Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/or when to seek additional input, and drives for consensus

\u2022 Communication: willingness to work on the floor and in a heavy manufacturing world to ensure we can document and teach critical work processes

Technical Skills:

\u2022 Learning & Development Experience (e.g., ADDIE Design, L&D Technology/ Design Tools, Facilitation, On-the-job training, Implementing and Measuring L&D Systems/ Frameworks/ Processes): 3-5 years

\u2022 Prefer industry knowledge or experience in manufacturing or operations

\u2022 Knowledge of Learning Management Systems

\u2022 Microsoft Office - Teams, Word, Excel, Outlook, PowerPoint, Forms

Others Qualification:

\u2022 Facilitation/ Presentation Skills

\u2022 Influencing/ Effective Communication

\u2022 Business Partnership

\u2022 Problem-Solving

What We offer:

\u2022 Comprehensive training with numerous learning and development opportunities

\u2022 An attractive salary reflecting skills, competencies, and potential

\u2022 A career with a global packaging company where Sustainability, Safety, ty and Inclusion are business drivers and foundational elements of the daily work

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.