The Assistant Manager (A.M) will be responsible for cultivating an encouraging atmosphere that fosters collaboration within the store team, ensuring a continuous commitment to operational excellence. In this role, A.M. will enhance the team's skills to provide the 'Smoothie King Experience' for both team members and guests, devising impactful strategies to achieve positive outcomes and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.
Supervisory Responsibilities:
- Recruits, interviews, and trains individual contributor-level staff in the department.
- Oversees the daily workflow of the team.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of team members in accordance with company policy.
Essential Functions / Major Responsibilities:
Workforce Management: the overall management of the team, covering staffing, sourcing, onboarding, and scheduling.
- Carefully guide and complete the orientation process to guarantee a seamless beginning for new team members.
- Plans and organizes shifts to accommodate the requirements of both team members and guests.
- Clearly and effectively delegate tasks to achieve successful operations of your store.
Learning and Development: empower team members with the right knowledge, skills, and abilities to achieve excellence.
- Ensure team members are well prepared for success by strategically communicating and executing training sessions to minimize any disruption to the guest experience.
- Recognize knowledge and skill gaps in new team members and customize training programs for ongoing improvement in those areas.
- Support team member career progression (team captains) by identifying potential career paths, providing mentorship, and facilitating internal mobility.
- Ensure the team understands the importance of training and development for both new and tenured team members.
Operational Excellence and Continuous Improvement: leverage appropriate systems to consistently provide the Smoothie King Experience and offer guidance for continuous improvement.
- Use operational tools such as daily checklist, deep cleaning checklist, cash & deposit log, and Data Central (Crunch) inventory management tools to achieve operational excellence.
- Ensure compliance with food safety guidelines, store appearance, and cleanliness are upheld and consistent with Smoothie King brand standards.
- Shares key information on the daily plan so Team Captains can run effective shifts.
- Manage cash activities for the store and validate cash and time logs for accuracy and coaching opportunities.
Sales and Inventory: ensure optimal product placement and quantities to enhance sales growth while minimizing waste.
- Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
- Ensure the store is set and maintained to expectations and adjusted appropriately to store-specific needs.
Culture and Team Engagement: foster a positive work environment, encourage open communication, and promote team member involvement in decision-making processes.
- Lead the team by setting clear performance expectations, providing regular feedback and coaching, assist with creating progress reports (reviews).
- Recognize and reinforce individual and team accomplishments by using existing tools (team member of the month, birthdays, anniversaries etc.) and programs as well as finding new, creative, and effective methods of recognition.
- Own, promote, and drive implementation of company guidelines through action planning and inspiring team to meet standards in alignment with our brand vision.
Work Environment:
- This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions, and contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.
- The role involves working under stressful conditions and at times working irregular hours.
- Team members work a minimum of 40 hours per week, ensuring effective store operation, with expectations to accommodate a mix of daytime and nighttime shifts, as well as at least two weekends per month. This may also involve working during holidays (closed Easter, Thanksgiving, and Christmas) or special events.
- The position involves working safely in a noisy environment and maintaining a store office space. Meetings are occasionally conducted remotely with frequent video conferences.
Additional physical and travel aspects of the position include:
- Conducting store audits and inspections that involve walking, bending, stretching, squatting, and kneeling.
- Standing for extended periods, up to eight (8) hours at a time during shifts.
- Lifting and moving items up to 50 pounds, using available tools or assistance from team members when needed (e.g., step ladder or coworker).
- Completing administrative or operational work that requires prolonged computer use.
- Occasional travel, generally less than 10%.
- Attending an annual company‑paid conference.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Requirements:
- Reliable transportation is preferred
At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different, to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which include "We Are Better Together" and "We Do the Right Thing". We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.