Roles & Responsibilities - Oversee and manage the complete QA lifecycle for assigned projects, ensuring quality deliverables from requirements analysis through production deployment - Act as the primary QA point of contact for stakeholders, providing regular status updates, risk assessments, and progress reports - Collaborate closely with Product Owners, Business Analysts, Developers, Functional QA, and Integration teams to ensure alignment on project objectives and deliverables - Lead release readiness activities and coordinate production deployments for every release cycle - Evaluate testing results, identified risks, and defect metrics to provide Go/No-Go recommendations for production releases - Own and coordinate Mock 2, UAT, and pre-production testing activities to ensure successful release execution - Monitor and validate nCino platform updates, Salesforce releases, and related application changes for potential testing impacts - Conduct daily interactions with Functional QA teams to track testing progress, dependencies, blockers, and release readiness - Track, manage, and report defects throughout the testing lifecycle, ensuring timely triage, prioritization, resolution, and retesting - Establish quality metrics and dashboards to provide transparency into testing progress, defect trends, and release health - Drive test planning, test execution, defect management, and risk mitigation strategies across multiple concurrent initiatives - Review automation coverage and execution results, identify automation opportunities, and work with automation teams to improve test efficiency - Coordinate testing efforts across geographically distributed teams, managing and supporting 20-25 QA resources across multiple locations - Ensure adherence to QA standards, testing best practices, compliance requirements, and release governance processes - Facilitate defect triage meetings, daily status discussions, and release planning sessions with cross-functional stakeholders - Identify project risks proactively and implement mitigation plans to minimize impacts to quality and release schedules - Provide leadership, guidance, and mentorship to QA team members while fostering collaboration across functional and integration testing teams - Support continuous improvement initiatives by evaluating testing processes, automation capabilities, and quality engineering practices Qualifications - Strong experience with Salesforce and nCino platforms, including testing and release management activities - Proven ability to lead and coordinate multiple QA teams across projects and geographic locations - Excellent coordination and stakeholder management skills, with the ability to drive discussions and align cross-functional teams toward common goals - Experience collaborating closely with Release Management teams to support successful deployments and release readiness activities - Hands-on experience in developing and executing Test Strategies, Test Plans, and Quality Assurance Frameworks for large-scale initiatives - Strong verbal and written communication skills, with the ability to effectively engage with business stakeholders, leadership teams, and technical partners - Demonstrated ability to manage priorities, resolve conflicts, and drive projects to successful completion in a fast-paced environment - Experience tracking quality metrics, managing risks, and providing clear status reporting to leadership and stakeholders