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SmartTech Contracting LLC

BAS Service Supervisor – DDC

Remote, United States

$120,750 to $144,637.5 USD / year

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Job details

Pay: $120,750 to $144,637.5 USD / year
Experience: 8+ years of hands-on experience testing, validating, and troubleshooting BAS, DDC, and HVAC control systems
Posting language: English
Posted: Nov 3, 2026

Original job description

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance.

Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: BAS Service Supervisor – DDC Position Location: Atlanta, GA (Remote)

JOB SUMMARY

The BAS Service Supervisor – DDC is the primary client-facing point of contact for one or more assigned Building Automation System (DDC) service programs, responsible for the consistent, high-quality delivery of emergency service and preventative maintenance across Healthcare, Industrial, and Mission Critical / Technology environments.

This is a transitional role that bridges the Service Technician career ladder and BAS program/service leadership, combining continued hands-on DDC technical work with day-to-day program management. The BAS Service Supervisor – DDC still performs direct troubleshooting, programming, and field support, while also owning the client relationship, coordinating the technicians assigned to the program, and reporting on program health and performance.

This position reports to the Associate Director of Service and works closely with Service Technicians, the Project/Service Ticket Manager, other Service Supervisors, systems integrators, equipment vendors, and client staff to deliver on program commitments.

ESSENTIAL FUNCTIONS

Client & Program Relationship Management (30%)

Serve as the primary point of contact for assigned client program(s), building and maintaining trusted client relationships
Lead regular client check-ins and program review meetings to communicate status, performance, and recommendations
Identify and escalate client concerns, service gaps, or emerging risks to the Service Manager
Identify opportunities for expanded scope, system upgrades, or additional service offerings within the program

Technical Execution & Field Support (30%)

Perform hands-on DDC troubleshooting, programming, and system support for emergency service and preventative maintenance within the assigned program
Participate in the emergency service hotline pool and respond to critical client issues as needed
Conduct or oversee scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms
Support system startup, commissioning, and calibration verification using portable testing instrumentation

Team Coordination & Technician Development (20%)

Coordinate the day-to-day workload of Service Technicians assigned to the program, including scheduling and prioritization of service tickets
Mentor and provide technical guidance to Service Technicians working within the program
Partner with the Service Manager on technician assignment, cross-training, and career-ladder development within the program
Coordinate with local vendors, systems integrators, and subcontractors supporting the program

Reporting & Program Administration (20%)

Maintain accurate service ticket documentation, scope, and resolution records for the program
Develop and deliver program performance reports (KPIs, SLA compliance, hours consumed vs. contracted) to the Service Manager and client stakeholders
Track program budget, labor utilization, and profitability signals; flag variances to the Service Manager
Manage personal and program-level hours reporting using company tools

Completion of Assigned Tasks and Deliverables on Time and on Budget Performs Other Related Duties as Assigned

POSITION REQUIREMENTS (INTERMEDIATE TO ADVANCED LEVEL FOR ALL THE FOLLOWING)

Knowledge of DDC and BAS platforms including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls
Knowledge of integration of open protocols via Ethernet and serial communication buses (BACnet, Modbus, SNMP), with strong understanding of HVAC systems (RTU, VAV, mixed air, chilled water, hot water) and BAS architecture
Knowledge of BAS networking, including interfacing with client IT resources
Skill in commissioning, testing, calibration, and troubleshooting of BAS systems in mission-critical and healthcare environments
Skill in building and maintaining client relationships and serving as a primary point of client contact
Skill in coordinating and prioritizing the work of technicians across multiple concurrent service tickets
Skill in preparing reports, documentation, and technical deliverables for both technical and client audiences
Skill in using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
Ability to leverage AI and emerging technologies to streamline workflows and improve operational processes
Ability to communicate effectively in both oral and written form with technical and non-technical stakeholders
Ability to lead, mentor, and delegate work to technicians while continuing to perform hands-on technical work
Ability to work successfully in a remote environment through effective communication, self-motivation, and organizational skills
Ability to work under pressure and meet close deadlines
Ability to achieve certification for NFPA70E and / or OSHA training as / if required
Organizational skills, with the ability to manage multiple tasks and competing priorities simultaneously

PHYSICAL DEMANDS

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

Frequently manipulating, moving, or grasping small parts, devices, or tools
Frequently required to remain in a stationary position
Frequently moving through office, critical facility, and other environments (such as low temperatures, high temperatures, and outdoor elements such as precipitation and wind), including tight and confined spaces
Frequently descending / ascending stairs and ladders to access equipment
On occasion the employee may be required to position self under or over equipment
On occasion the employee may move equipment weighing up to 50 pounds

TRAVEL / RELOCATION REQUIREMENTS

Must live in or near Atlanta, GA area
Up to 50%, this may include travel to any or all 50 US states
Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position
Travel may involve transportation by car or plane depending on the destination and nature of the business need
Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

EDUCATION / EXPERIENCE REQUIREMENTS

Bachelor's degree in engineering, construction, computer science, or related discipline

8+ years of hands-on experience testing, validating, and troubleshooting BAS, DDC, and HVAC control systems

(Niagara or equivalent), with demonstrated client-facing experience

Prior experience in mission-critical or healthcare environments preferred
Prior experience mentoring or leading technicians preferred

BENEFITS

Smart Tech Contracting offers a very competitive benefits package; highlights include

Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
Dental and vision plans
Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
401k with company match and self-directed brokerage account option
PTO including additional paid time off during the last week of the year
Company paid life insurance coverage for employees and their eligible dependents
Short and long-term disability, AD&D coverage
Professional development opportunities, tuition reimbursement and professional licensing assistance
Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is STC's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

Smart Tech Contracting is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!

NOTICE TO THIRD PARTY AGENCIES:

STC does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to STC in the absence of a signed Service Agreement where STC has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of STC and STC will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

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More about this job

Skills

PLC
SCADA
Building automation
Troubleshooting
Reporting
Scheduling
Prioritization
Documentation
Regulatory compliance
Communication skills
SNMP
Building systems monitoring technology
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Organizational skills
Cope with pressure
Sales
Computer science
HVAC
Control systems
Coaching

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