Customer Service Representative (CSR) – Smart Appliance Repair
Smart Appliance Repair is looking for a friendly and organized Customer Service Representative to assist customers and schedule appliance repair services. The CSR will be the first point of contact for customers, helping coordinate service appointments and ensuring a positive customer experience.
Responsibilities
- Answer incoming customer calls and messages
- Schedule and manage repair appointments
- Collect customer and appliance information
- Dispatch service requests to technicians
- Provide updates and follow up with customers
- Maintain accurate customer records
Requirements
- Strong communication and customer service skills
- Basic computer and data entry skills
- Ability to multitask and stay organized
- Prior customer service or dispatch experience is a plus
Why Join Us
- Supportive team environment
- Opportunity to grow with a fast-growing service company