It's a great feeling to work for a company that does so much good for others around the world! Term: May 24, 2027 – August 6, 2027
Pay Rate: $17.00/hr
Status: Seasonal
Education: High school diploma or equivalent.
Benefits: Shared housing and three meals/day provided; $500 Travel Bonus and $500 End of Term Bonus
Work experience: Lifeguard certification or willingness to become certified as a lifeguard required; Previous hospitality, retail, or service experience preferred.
Essential Functions:
The Guest Services Attendant is at the heart of the guest experience at Silver Cliff Ranch. This role ensures our visitors enjoy a safe, welcoming, and memorable stay while accessing premier campus amenities - including our hot springs-fed pool, gymnasium, and historic Opera House meeting space. We are looking for a customer-focused, self-motivated, and change-ready team member who thrives in a dynamic environment, takes pride in delivering exceptional hospitality, and seamlessly adapts as daily guest needs evolve.
Core Responsibilities
- Guest Hospitality & Experience
- Exceptional Service: Deliver prompt, courteous customer service, serving as an approachable host and point of contact for guest inquiries and needs.
- On-Call Support: Serve on-call during designated evenings to handle guest requests and ensure a smooth evening experience.
- Retail Operations: Open and close the gift and snack shops for scheduled groups and assist with meal service operations for large groups if needed.
- Campus Safety
- Lifeguard Support: Lifeguard (2–4 hours/day) at the pool, prioritizing water safety for youth and family groups.
- Safety & Inspection Checks: Conduct daily campus and facility walk-throughs to proactively identify, remove, and report environmental or safety hazards.
- First Aid & Emergency Response: Maintain readiness to respond calmly and competently in the event of an emergency.
- Operations, Maintenance & Facilities
- Facility Maintenance & Cleanliness: Maintain cleanliness, safety, and organization across all guest amenities, bathhouses, pool decks, and game rooms.
- Turnaround Cleanings: Work collaboratively with the summer team during major group changeover days to efficiently deep-clean and prepare cabins, lodges, and gathering spaces.
- Groundskeeping & Light Maintenance: Perform routine groundskeeping, trash removal, and minor facility fixes (e.g., changing light bulbs, opening doors, resolving basic plumbing issues).
- Adaptable Support: Assist leadership with additional operational duties as assigned by the Associate Director
Key Performance Deliverables
- Role Mastery & Team Alignment: Successfully complete orientation and safety certifications while building strong, collaborative working relationships across campus teams.
- Safety Excellence: Ensure the safety and well-being of over 2,000 seasonal guests utilizing campus amenities.
- Operational Readiness: Execute flawless group turnarounds to ensure every arriving group steps into a spotless, hazard-free environment.
- Service Standards: Maintain consistently high guest satisfaction scores through proactive problem-solving and welcoming hospitality.
Qualifications & Key Competencies Behavioral & Mindset Expectations
- Customer-Centric Focus: A genuine passion for helping people, coupled with strong communication skills and emotional composure in a fast-paced environment.
- Self-Motivation & Initiative: A self-starter who identifies what needs to be done, prioritizes tasks independently, and takes pride in a job well done.
- Change Readiness & Adaptability: A flexible mindset, ready to adjust priorities on the fly to meet changing group schedules and unexpected guest needs. Technical & Operational Skills
- Physical Capability: Ability to lift and carry up to 50 lbs (unloading food, supplies, and heavy equipment) and work on your feet across outdoor campus terrain.
- Equipment & Tool Safety: Proficiency (or ability to quickly learn) standard cleaning tools, grounds equipment, and facility sanitation procedures.
- Basic Skills: Literacy and communication fluency in written and spoken English, basic computer literacy, and basic arithmetic skills. Compliance & Credentials
- Ability to obtain First Aid and Lifeguard certifications.
- Willingness to adhere to all Silver Cliff Ranch policies, standards, and required dress codes.
- Successful completion of a pre-employment drug screen (and random checks) and a criminal background check.
- Proof of legal authorization to work in the United States.
English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Level