About the Role
The Administrative Assistant supports daily self-storage operations through customer service, rental assistance, accurate recordkeeping, and office administration. This role helps deliver a positive customer experience while supporting the store management and following established company procedures.
What You'll Do
Rental & Sales Support
- Explain unit sizes, availability, rental rates, promotions, and retail products
- Assist with property tours, rental agreements, move-ins, and move-outs
Customer Experience
- Welcome customers and provide prompt, courteous assistance
- Respond to customer questions in person, by phone, and by email
- Address routine concerns and complex issues refer to store management
Accounts & Administration
- Process payments, maintain accurate customer records, and issue receipts
- Follow up on past-due accounts and payment reminders per company procedures
- Maintain tenant files, complete data entry, and support routine reporting
Additional Responsibilities
- Assist with office organization, property walk-throughs, and operational needs as assigned